Hertz Car Rental - Maui, Kaanapali-lahaina - Hyatt Regency HLE

"It took 25 minutes to be served. Service was fast, and pleasant. The SUV was in excellent condition, and served us perfectly. Return was easy and super fast."

"I don’t write reviews often but Maile and Carley we’re exceptional to deal with! Top notch customer service, super quick pickup and drop off process, and they even upgraded our rental to a convertible! Thanks so much for making our vacation that much better."

"I just rented from here and it was the worst car rental experience I have ever had. I had an appointment to pick up my car at noon and when I arrived, the staff had already left. I had to call the main Hertz number and move my appointment to the next day. The next day the staff showed up half an hour late which led to a line of people waiting for their cars. They didn’t have cars available for most of the people in line in front of me despite them having reservations. Thankfully we got our car. On returning it we were told we had to use and pay for valet service. Just one more fee. I would not recommend this place to anyone."

"Choose somewhere else! Rented a vehicle two months in advance. Upon arriving at Hertz they said our vehicle would not be ready for the next day or two because it rained and they couldn’t clean it (rained that morning, stopped by 9am). We had tours planned so we rented from Budget just up the road for less money, better customer representative, and within 15 minutes from our phone call asking for a vehicle we were on the road. Do not use Hertz if you want reliable and friendly service."

"Utterly unreliable. This location takes advantage of its location and customers at the Hyatt. The reservation time has no meaning. The customer service person is not there, has no help when he/she is there. Our car was late by 1 hour and then by 3.5 hours on another. We had to change our trip plans and skip some tours. The second time we also got a car whose driver's side door could not lock properly. It was such a distraction driving up the curvy roads in Maui (Hana/Haleakala). Not to mention, the cars were hardly cleaned."