Gary Gibson - State Farm Insurance Agent

"I am an agent for another company and I called his office for help with one of his clients and after 3 weeks of no answer/reply, Gary called me back and was extremely rude to me. He called me a liar and said we haven’t been calling him for weeks. He then told me he would not speak to me regarding the client (even though I never even told him who the client was or what it was regarding) and then hung up on me. His client has called me for weeks with needing help for her claim but because his office never answers the phone, she’s been unable to get the help she needs. This agent needs to have his ego checked and do what’s best for the client. Go elsewhere for insurance because this is by far the worst ‘customer service’ I’ve experienced in the insurance industry."

"For my first time getting car insurance I was really anxious and had so many questions. Javier was so patient. He actually listened to all of them and answered in a very kind and understanding/knowledgable manner. Explained each step and really helped me feel at ease about it all. And now I have an awesome plan that fits my needs and budget. I highly recommend him."

"Javier is an amazing agent/helper! Came in to refinance my car and he took such good care of me, no run arounds at all! Pretty straightforward about what was best for me and my car in the end so highly recommend any transaction to be done with him."

"I transferred my policy from another agent because I believed I wasn’t getting taken care of correctly. I don’t regret making my switch to Gary’s office at all. They call me when I’m late on my payments to give me a reminder, discuss different options coverage wise for my vehicles and I just love how caring they are. 10/10 would recommend."

"Absolutely horrible experience with this guy!!! We had endless issues with them and even received a bill for a canceled policy that we had terminated months prior. He also seems to take things out of context. If you tell him that your going to report him to the State Attorney Generals Office and the Division of Insurance and inform him that you will utilize all of your legal resources to challenge his billing and contracts he interprets that as a personal threat. Gary has been rude, giving a price for premiums and then sending us a bill for higher amounts. He seemed to always double talk. Always blaming all the issues on Corporate and when we tried to call State Farm 1800 number they always told us it was the responsibility of Gary to resolve those issues. Once we successfully challenged a 1000.00 bill for a canceled policy Gary decided to now charge us retroactively for a claimed discrepancy that his office again screwed up months ago or they're just pathetically slow in billing. He claims this retroactive adjustment should only be 50 or 60 dollars but again he doesn't really know since it's not up to him. I will be reporting him to the appropriate agencies as well as State Farm Corporate Office. I could easily go on but it is no longer worth my time."