Gerber Collision & Glass

"Went in for an estimate today, Christopher helped us and answered the many questions we had being in this situation for the first time. Really appreciated his patience and advice. Thank you!"

"THANK YOU for the Worst nightmare in customer service!!! First and last !!! Wish this company luck. I understand you’re protecting your customer agent for the misinformation I was given!!! Love Karma!"

"Gerber did an exceptional job on my 2016 Subaru Outback, managing the insurance claim process seamlessly and providing regular updates on the progress. Despite significant damage to the hood and fenders, totaling over $4k, the car now looks as good as new. Not only was the repair completed ahead of schedule, but the car was also returned to me spotless, inside and out. I highly recommend their services if your insurance works through them."

"Update: The shop called back and communicated more after the review. I wish it didn’t take that but I did. After that, the shop took ownership of the situation and made it right. I am glad how the vehicle came out and the work good. —————————————————————————— Worst communication from a “reputable”business. Initial estimate was way too low to entice the insurance company to approve repairs. Once they commenced, it kept going up. They had to order a broken part at the end of the repair to extend the repair. They knew the part was broken from the beginning and they decided to order it at the end. They have extended the initial repair from 2 weeks to now over a month. They never call to say they need more time. I have to be the one to call to get status updates. I wish they knew how to to do better estimates. Not reliable at all."

"The front desk girls were well organized and I had no issues scheduling any appointments. I mainly spoke with Brenda and she was excellent in assisting me. Chris was absolutely amazing in communicating everything going on with my vehicle both before and during the process, and ensuring that everything was finished in a timely matter. In fact, I was able to pick up my car a day early! I am very thankful for the help and the service received here. The only slight negative I’d say is that the price did end up being a couple hundred higher than the quote due to some stuff found after disassembling the vehicle. I don’t blame Gerber though, nor did I mind it anyway since insurance was covering my payment. Overall a great experience!"