USA Auto Service #8

"Came here for a smog they were quick & let me know of the problems my car had. Did not have the money today to fix it as I barely got the car running again. They did give me a quote on 2 repairs that was needed. Both guy at the counter & manger seemed like good people. Can't speak for car service but forsure go here for a smog if you got a small car. They have a little lobby with a television to help with young ones if you plan on bringing them along. I would say its a family friendly place. Also Applebees is next door if you really needed to wait for something to be fixed would not be a bad idea to do both. More than likely will have em mount new tires for me in the near future"

"They did a great job helping me understand why my automobile went through three starters all within a month and a half time frame. They have very fair prices and they have financing available if you're in a pinch with income."

"Great for an oil change. But don’t let them do anything that requires mechanical knowledge. Had 4 jobs done there. She refused to recognize the “warranty”, had to go somewhere else to get the issues fixed. Everything they touched was broken. The only job they actually were able to do was the oil change. 1 week at the shop, 3 thousand dollars later, and the car is worse than it was before I took it there. The management gets emotional quickly and refused to provide proof of purchase for parts, since they never actually changed the parts."

"Zero stars. Charged me almost $600 for an oil change and for changing two headlights. I went in for a smog check and oil change only and they told me they needed to do a diagnostic for 150. Ended up telling me I needed $2800 worth of repairs because I failed smog but that “it was okay because I could finance it”. They said the same to all the people behind me. Took my car to a different place and they said I absolutely did not need $2800 worth of repairs and that I got scammed. Also, I asked the tech in the back a question and he gave me a snarky answer. How is this place still in business? I’ll give one star back because the ladies in the front are very sweet."

"I️ took my car just to do a smog test. Georgina said I️ need to do a drive cycle for $180. Never doing the drive cycle she then tells me I️ need to replace the battery with a Mercedes battery $2000 dollars I️ pay that. At this point my car was in the shop over a week. She then tells me she can’t do the drive cycle without a moving permit. Now if all I️ brought the car there for was a drive cycle why didn’t she get a week ago when I️ dropped It off for the drive cycle and nothing else. Today I️ get a call saying she needs to order $5126.00 in parts because there’s a problem with the breaks. When there was no issues with the breaks or original diagnostic. After making it seem like I️ had No option but to finance payments I️ reluctantly agreed. Something to me to go check things out myself. When I️ look At the battery it is not a Mercedes battery which I️ was Charged a lot of money for. She (sounding very caught) oh yeah I️ was gonna tell you I’ll do a price adjustment. Mind you at this point we have been talking at least 5 times a day but she happened to leave that out. Transmission seem refurbished. She told me the breaks were not working. I drove the car all over the parking lot and the breaks were fine. After having enough of it and still not having the drive cycle done to get my smog test passed which is the only reason I️ brought the car in I️ decided I️ had enough and I️ wanted To take the car home and get a second opinion. They then proceeded to make me leave the property refusing to give my my car back because they ordered the parts mind you I’ve already paid the 2000 for original repair and now you guys just made me finance 5000 more in repairs which you already have the money for and I️ was refused when asked for a price breakdown of everything. This sort of price gouging that your auto repair shops is highly against the law and I will be seeking legal counsel. Sad part is I didn’t read reviews online exactly like this one I’m writing until after you guys took my car hostage. WARNING STAY AWAY!!!"