Friendly Ford

"Overall an amazing experience at this dealership. With buying multiple cars and having all kinds of good and bad’s this dealership rates in my top 3! I was helped by Nie Nie who from the start was amazing and very understanding that I wanted no hassles. We were able to work out a deal with both my trade in and new purchase. From finance to warranty department, I had a smooth transition and was in and out in 2 hours! Highly recommend"

"Thank you very much for helping me get a good deal on my trade-in ,and a great deal on my new Ford Bronco. everyone was super helpful and I was very happy with the team at Friendly Ford ."

"Overall the experience was not bad. Service was quick, they were pretty busy the day we dropped the vehicle off. We had a third party warranty for oil changes which they accepted. The only thing that was not disclosed was that they are not "in service" with this warranty company so the oil change is capped off at a certain amount. Ended up having to pay for about half of the oil change when it probably would of out be a lot less to do myself if would have known upfront. Next time make sure that you disclose this because this was the first one I had to pay for out of pocket."

"Completely unresponsive finance department. I have called OVER AND OVER again since I sold my car to cancel my warranty. Not a single answer after leaving countless voicemails. I had to cancel it through Ford themselves as this dealer has completely lost their touch with customer service. They still do not answer when I am now trying to see if I have a refund…Really disappointed in what Friendly Ford has become. Also, back in 2021, I was sold a Certified Pre-Owned Ford Mustang convertible. I was lied to by the salesman that my car was not a rental car, and that it was a ‘Ford company car’. Come to find out that not only was my car a freaking Hertz rental in Florida, my Mustang was clearly in multiple unreported accidents as my front end had overspray from a previous paint job, and the amount of holes drilled for dent repairs, and also the filler on my driver’s side quarter panel. My salesman told me it was a clean history car with overspray from their touch up guy. However, the auction results that pull up for the car CLEARLY SHOWS THE OVERSPRAY PRIOR TO THEIR PURCHASE. Absolutely disgusting to sell a car like this to consumers. I have ended up selling my Mustang for a new Ford from an out-of-state dealer as Friendly Ford has given me major trust issues with buying a used vehicle…let alone a GOLD CERTIFIED PRE-OWNED. Also, thank you for hiding the fact it was a Carvana rental trade from Hertz. The plate in the trunk photos for the auction do wonders. https://plc.ua/en/auctions/lot/ford-mustang-2018-vin-1fatp8uh7j5115082-mh-1fatp8uh7j5115082/"

"Horrible for buying a car via internet! We sent an inquiry on a Bronco which was listed on their website. Never heard any response, sent text, no response again. So we call, everything was going good! We corresponded with the team for two days, than we made a deal. They said the Bronco was ours. We got trade in value for our Jeep and made an appointment to come buy our car the following day because we live 3 hours away and it was closing time. Right when I was making our deposit someone started getting interested in our Bronco! Management said, since these customers are here on the lot, they get priority to purchase the vehicle. I feel management should of explained our circumstances and told the customer we were 1st in line to purchase the Bronco. Nevertheless they bought the Bronco we were so interested in buying! So the next morning we headed to another Dealership in Phoenix with an appointment to test drive, they saved the Bronco we were interested in with no questions asked! We loved it and bought our new Bronco!! I feel bad for our salesman at Friendly Ford who put effort in for us to buy our Bronco and management did him wrong!! Friendly Ford…not so Friendly"