Universal Motorcars

"Amazing body shop and amazing service. Victor the owner is very hands on and will keep you updated throughout the repairs."

"Universal Motors offers great service with a lot of financing to help get any repair done. My SUV was down for months! Brought my vehicle to them and they gave me a great rate, great service and easy financing!"

"Fantastic service as always. I have been going here for years and know and trust their team. This is how an auto repair business should be run, with honesty and integrity."

"As a first time customer, I picked this shop based on existing yelp and google reviews to have my trunk door, suspension, etc. repaired. Turns out I may have fallen into the unlucky 5% of this shop’s customer population. At first, their customer service was great, they seem trustworthy and after getting my car back, the visual repairs seemed pretty good - until I further inspected the paint job and alignment done. After at least 4 visits to this place, my experience with them turned to utter disappointment and frustration. As a customer, trust and quality of work are highly important. Bottomline is, I should NOT come back several times just to point out that they need to re-fix the wheel alignment, re-paint certain areas and re-buff the paint job. Honestly I’ve been debating whether to write a review or not but what pushed me to do this was when the store manager initially claimed that the remaining rough residue (tiny specs which covered 80% of my car) is from tree sap and denied it was overspray!! Jose, I may be a woman but I know my car. I know how it was before I took it in your shop. I also highly take care of my vehicle. And to prove your assessment is wrong, my car dealership and another detailing car shop both confirmed it’s overspray and not tree sap as you claimed. The detailing shop only buffed my car for 20 minutes - done!! Smooth again! I thank you though for reimbursing me the $30 I paid for having another shop fix the issue. In the end, your employee was given a chance to fix the problem (again) but unfortunately he didn’t do it well (again). I bet if this happened to you, you’d be so upset. I know you’ll probably say (again) that you offered to re-buff this but honestly, how many times should I come back? I couldn’t trust you nor your employees anymore. I don’t have to keep coming back. For you to claim or defend your employee to say it was tree sap when in fact it wasn’t shows how one of your employees can be lazy. This laziness is a reflection of your business. Like I said, I may have fallen into the unlucky 5% category."

"Every now and then you come across a business where you are actually happy to hand over your hard earned money because the business genuinely deserves it. This is one of those very rare businesses. Service is 10/10. Work is 10/10. I couldn’t ask for a better car mechanic. Jose, Gina, Julio, and the rest of the team are smart, prompt and super customer focused. They’re HONEST folks too, so I trust them by a mile over anyone else in vegas."