Team Ford Service

"Would not work on my vehicle due to being over 10 years old, despite their website confirming a service appointment on a 2012 F-150."

"Terrible service center. I called about having an airbag recall done for my vehicle, gave them my VIN# they verified the recall & set me up with an appointment for the following week. Appointment day comes around, they offer to pick up my vehicle and bring it to the service center... cool. After sitting at the service center most of the day, they call me and say oh... we don't have the part on hand... we'll have to order it we can return your vehicle tomorrow... ok now in my mind... A smart service center, would verify the part is on hand, AND THEN schedule the work... not only did they waste my time, but they wasted gas as well... Ok so the car is back, they say the part will be in by Thursday and they'll call... Thursday comes around, no call... I call the center and my service advisor is off... call the next day, I get nobody... so now I take matter in my own hands, call around the valley, find a place that has the part, get service scheduled with them and got my car fixed w/in a day or two. 1 MONTH goes by, I get a call back from this service center saying "your part is in for the recall if you would like to schedule the service..." Wow just wow... thanks for not only wasting my time but also my gas Team Ford Service..."

"Worst experience with dealer ever. Arrived for the small recall procedure, they promised my car will be ready in 2 hours. Several hours later they told me that they don’t have a part and will give my car back tomorrow. Next day - no response from the service person. About 10 calls to be able to talk to someone. Dealer was transferring me to the numbers that can’t answer or give me any information about my car and recall. I started to demand to talk to a manager, to ask my car back or a replacement vehicle, but the manager never responded. Dealer was ignoring and avoiding me, without giving any answers. 99% positive, that this happened, because I’m an immigrant with a slight accent. I began to consult to my lawyer and was ready to come there in person to demand my car back, even if it costs me calling a police. After explaining my next steps to the person (whoever picked up the phone in the dealership), they told me they will take care of my car and I will be able to get it back. Though they “didn’t have a part” 1 hour ago. I would ask anyone I know not to get to this trap ever, unless they have a big and expensive repairs, which they are going to cover out of pocket. Maybe in this case the customers are being prioritized."

"Unfortunately, I can’t say the same for Team Ford as I can for Team Chevrolet. Visited the service center back in August and had the worst experience here. My truck was promised to be ready the Monday after the Friday that I had taken it in. By Monday evening their was no update at all, no calls, no texts. I had to call 4 times only to have my calls forwarded to voicemails after speaking to the front desk. I had to personally drive myself to the service center to get an update on the truck. I was not upset that it wasn’t ready that day, I was upset that no one would answer my calls or give me an update at all. Although I only live about 2 miles away, I would not return again to this service center. I would actually rather drive the extra miles to go to any other Ford dealer."

"It was my husband’s birthday and we were getting ready to head to the mountains with our 2 fur babies. He noticed a nail sticking out of my tire. I called Team Ford and explained our situation. They transferred me to Vicki in Quick Lane. She took down my info and confirmed they had the tire in stock and said to head over. Not only were they expecting us, they got us in and out quickly and washed my truck. Chris and Vicki were so friendly, accommodating and thorough. They made our experience easy and stress free."