Meineke Car Care Center 8550 West Sahara Avenue, Las Vegas, NV 89117

"I initially refrained from filing a complaint despite feeling dissatisfied with the service. However, after conversing with another customer who shared a similar experience, I decided to address my concerns. I arrived to drop off my vehicle at 10:30 AM, while another customer arrived at 11:30 AM. It is now 4:12 PM, and I am still waiting for my car. Initially, a 30-minute diagnosis was conducted, which I found acceptable. During the interaction, when I inquired about the cost of changing my tire, the attendant displayed a dismissive attitude, almost scolding me regarding the condition of my other tire. Although I understand the necessity of outlining necessary repairs, the extensive list provided, coupled with the high price, caught me off guard. Despite agreeing to only two tire replacements, I was charged in full upfront without any contract or documented diagnosis presented to me. Subsequently, after completing my payment, I was informed of the diagnosis. I had to leave briefly for an errand and upon my return four hours later, my car was still not ready. Upon arrival, I observed my tires lying on the floor and was informed it would take another hour and a half to two hours before closing. The manner in which I was received upon my return, with what felt like unwarranted hostility, was unexpected, considering I had not voiced any complaints previously. Conversing with another customer revealed a disparity in payment procedures, as I was required to pay upfront while others were not. As someone who values respectful treatment and has a background in high-end sales and customer service, I believe it is crucial for corporate to address such discrepancies, as I am not the only customer experiencing dissatisfaction, albeit silently."

"Janelle was absolutely on point and had my best interest at heart. She kept me up to date and explained everything to me with great patience. I will definitely be returning and recommending this Meineke location to anyone who asks"

"Excellent, fast and honest car care. Janelle, the location manager, is a credit to Meineke. She provided very sound advice and suggestions about preserving the life of my brakes and wheels that was much more pure customer service than sales pitch. They’ve won my loyalty for future car service."

"My check engine light was on and they charged me $630 to “fix” the issue. As soon as I got in my car the light was still on so I went back in and told them. They told me to take it to the dealership to figure out why the light is on. I asked what did I pay for then? They said I paid to fix the sensor which was the cause of my light being on…. even though it didn’t fix the issue at all. The guy clearly had no clue what he was even saying he didn’t make sense at all. Rip off!"

"Had the Best Experience ever! Us men can’t do much to beautify ourselves and make us feel good inside. To look good we shave and maybe a haircut. To feel good inside we get an oil change and if possible a tire rotation. It just so happens I shaved that day and got a haircut. My new friends at Meineke took care of the rest! I feel like a new man! Thank you"