USA Auto Service #3

"Very unhappy on what occured to me at this location. You come in for the 9.99 smog test but they will have a reason you need something else to your car. They said my car was low on oil even though I had changed my oil two months prior. They put excessive oil in the engine then it needed thus creating an oil leak. Later did I find out the tech also opened a coolant drain beneath the car and didn't close it all the way. This created a leak for the coolant. Someone stole a pair of earbuds Bluetooth earphones and a wrench from my trunk. This place won't take responsibility for the damages for your car. This place is a total scam Whoever worked on my car is thief and doesn't know how to work on cars. This place is predatory. They will find a reason to work on your car when you don't need too."

"From the moment I stepped into USA Auto, I knew I was in good hands. Charles and Hector greeted me with the kind of warm, professional welcome that immediately puts you at ease. Their expertise is evident in every interaction, and their passion for automobiles shines through in their work. Charles, with his extensive knowledge and attention to detail, provided me with invaluable advice and guidance on my vehicle's needs. He went above and beyond to ensure that all my questions were answered and that I felt confident in the decisions made. Hector's skillful hands worked magic on my car. His dedication to excellence is apparent in the meticulous care he took, resulting in a vehicle that not only runs like a dream but also looks immaculate. The level of customer service at USA Auto is unparalleled. Charles and Hector are not just auto experts; they are customer care specialists who understand the importance of building trust and rapport with their clients. I am thoroughly impressed with the quality of service provided by Charles and Hector at USA Auto. They have earned my highest recommendation, and I am grateful for their commitment to excellence. If you're looking for automotive services that exceed expectations, look no further than this dynamic duo!"

"SCAMMERS SCAMMERS SCAMMER! DO NOT COME TO THIS PLACE! THEY WILL DAMAGE YOUR VEHICLE ON PURPOSE AND THEN CHARGE YOU AN ARM AND LEG FOR REPAIRS WHICH THEY WILL THEN SABOTAGE! HUTCH AND ALL HIS MECHANICS ARE SCAMMERS! I had just moved to Nevada and bought a used car that was in GREAT condition. Took it to Jiffylube for a basic oil change and radiator flush, no problems, no leaks, NOTHING! After that, all it needed was an O2 sensor replaced so that it could pass a smog check for registration, THATS IT! I decided to try them out for a cheap diagnostics that HUTCH said they wouldn’t charge me for once they found the problem and repaired it. I waited for almost two hours and wondered why it was taking so long. Well, it turns out while I was waiting, they were busy DAMAGING one of my radiator hoses (the one that connects the cap to the radiator)! Once they finished, HUTCH showed me the leak, which looked as if someone had indeed pulled off the hose and let out all my fluid onto the garage bay floor and said “Oh, it turns out your radiator is cracked and leaking and the whole thing needs to be replaced and it’s dangerous to drive it like this” followed by showing me a list of all the other “issues” they found that needed to be addressed, which included spark plug replacement and a fuel injection service they referred to as a “sea foam cleaning” and then finally showed me that the O2 sensor did need to be replaced. They were trying to charge me over $1500 for all these other problems that had nothing to do with what I had originally went in for. Whats worse is that when I became upset and told them that there was no problems with the radiator prior to bringing the car in, HUTCH began to talk down to me and insult me by saying “What? You dont have the money? Really? You can’t pay for this?” and then suggested I get on a finance plan to be able to pay off the charges. I told him to get my car down and that I was going somewhere else, which visibly irritated him and his attitude got worse. I had no choice but to pay the $120 for the diagnostics fee because I refused to pay for the repairs and services. I decided to take matters into my own hands and examined the radiator hose myself. At first I thought it was just loosened and made to look as if the radiator was leaking, so I tightened the hose and drove for a few days only for it to start leaking AGAIN! This time, I pulled the hose off and whatta ya know, the hose had a small cut in it where it was leaking, as if someone took a box cutter and cut into the hose. I went out to buy a new hose and replaced it myself. It only cost me about $30 and now there is NO PROBLEMS AT ALL! NO LEAKS, NOTHING! The radiator is in top shape and functions normally as it should. Then I decided to replace the spark plugs and the O2 sensor myself. Complete success and it only cost me under $100 bucks for each replacement. The car passed smog and was registered later that week. In conclusion, HUTCH and all his goons are running a scamming operation and need to be put out of business. I’m going to repost this and the following pictures below on all other review sites they are on and will be talking to a lawyer about legal ramifications and lawsuits. I’m sick and tired of mechanics scamming unsuspecting customers and it needs to be put to an end!"

"I wrote this review over a month ago and didn’t realize it did not post.. Probably because I used a mean word.. so I cleaned it up some.. This place is a prime example of why average folks don’t trust mechanics. I needed a smog check and ended up allowing them to do a “free inspection” also.. They insisted I needed almost $3K in repairs and refused to do the smog check until these repairs were done.. because it would be too dangerous to drive this car. First of all, this is an old beater work car with 150K miles on it and has had a very slight water leak in which I simply top off the reservoir maybe once a month. They insisted the water leak was “severe”.. and also said “nobody will smog this vehicle in the condition it’s in”. That’s not true. I’m not even sure what other repairs they had in mind.. The car drives and runs fine. Slight leaks (a drip here and a drip there). I told them to give me the keys and I’ll be on my way. Drove one mile down the road and instantly got my smog check from another location without any problem whatsoever . Yes, this old car could probably use some repairs.. but insisting I absolutely must have the “severe” repairs before they would do the smog test is a “opposite of a good deal”. Fortunately I’m smart enough to know what repairs are a must and what can be put off.. Topping off my reservoir once a month with coolant has worked for years.. don’t need to spend 700 bucks for a thermostat and housing. To top things off he said he would “waive the $80 diagnostic fee”.. What?! It was a “free inspection” from the beginning… They really believe everyone is “opposite of smart”."

"Came in for a smog since I came here last year and was happy with the service. Last year when I came in I was told for smog tests to park in front of bay 2 in the middle so I did the same this time . However like most places new owners and new employees. The manager comes in the office while I’m speaking to the front desk and interrupts and says is that your car in front of the bay I stated yes he says move your car your blocking the bay. I finished up my paperwork with the front desk and she took my keys. The keys were given to the techs. The manager Hutch brings my keys to me and rudely states I must move my car even though they are about to preform a smog on it so I say to him you want me to move my car so you can move it right back to the same place he says yes. I deal with shops all week long due to working in the automotive field he will be the reason I never visit this establishment EVER again. Just need the owners to know what a rude jerk they have as a manager here . SMH. A shame"