Capriotti's Sandwich Shop 5140 Kietzke Lane, Reno, NV 89511

"Recently dined at this fine establishment for my lunch break. Food was prepared so fast its like they read my mind and started preparing it before I even ordered! Ordered the Cole Turkey and let me tell you it was divine. The Russian Sauce was delectable, the Russians must've came up with this during the Cold War because it was the bomb!"

"I usually go to a different capriotti's location but was on the road and this one was closer. I ordered online for pickup. Food wasn't ready when we got there, they said they were busy, okay. So we waited for five minutes then got our food. Got home and both our sandwiches were wrong. The chicken parm had no marina on it and my Chipotle chicken crunch was a chicken cheese steak that tasted like lemon pepper, bleghh. I didn't eat mine and my husband had to add pizza sauce to his sandwich to make it edible. Will not be coming back to the Kietzke location."

"I'm hoping to write a GOOD review soon, but this isn't it. I seem to have very little luck with delivery food. Prior to this, only two of my three salads showed up with a delivery order from Capriotti's on Plumb Lane, so this time I switched to their Kietzke location. Ordered from their website and added special instructions to each one of three sandwiches for them to "TOAST THE BREAD VERY WELL...MAYBE DOUBLE TOASTED?" Tried calling them several times after I placed the order to make sure they'd see my notes, but they weren't answering their phone. All the food I ordered arrived this time. (Yay!) The salads were good. The two small (5") sandwiches had the right ingredients, but NONE of the bread had been toasted on any of the sandwiches. (Someone told me they automatically toast bread on chicken sandwiches, but these weren't chicken.) The third sandwich, the big (18"), expensive ($22), and usually delicious cheesesteak sandwich was a disaster. Far from delicious like ones I'd had at Plumb Lane, this one had plenty of meat and some grilled onions and red peppers, but there were no mushrooms, and I could find almost no cheese at all. Without cheese, the sandwich was horribly dry. On top of that, at each end of the sandwich, there was 2" of nothing but white (untoasted) bread with no filling at all! At least the ends had a little bit of that cheese I'd been trying to find! PHOTO OF 18" SANDWICH CENTER SECTION: Middle of 18" cheesesteak sandwich: plenty of meat, some onions/red peppers; mushrooms are missing, as is cheese. Brown color on the bread is not toasting, but just grease from the grilled onions. PHOTO OF 18" SANDWICH END: 4.5" of nothing but white bread and a tiny bit of filling on both ends of the 18" cheesesteak sandwich...but I found the cheese!"

"I love Capriotti’s, and I really appreciate that they have great vegetarian options…but I always have quality issues with this particular location on Kietzke. A year or so ago, I literally found a metal bolt baked into the bread, which is pretty serious! For that they offered me a free cookie, lol. Today I unwrapped my sandwich to find a gross hair right on top. Had to throw the entire thing away. I have not had issues with the other locations, but unfortunately I am going to have to stop ordering from this one because their standards just don’t quite seem up to expectations."