Midas 2797 East Tropicana Avenue, Las Vegas, NV 89121

"I had an incredibly disappointing experience at this location. Not only did I witness two mechanics engaging in a full-blown brawl yelling, throwing tools at each other and swearing while working on my car, but they also treated my vehicle with utter disrespect, slamming the hood, driving aggressively out of the garage then getting out of the car and slamming the door, and then tossing the keys at the receptionist saying car is ready. Despite filing a formal complaint and speaking with the manager, the response was lackluster. Instead of addressing the inconvenience and disrespect I faced, they prioritized disciplining the mechanics over compensating a loyal customer of 20 years for their negligence. It's evident that customer satisfaction is not a priority here. I've escalated the matter to corporate, hoping for a more reasonable resolution. It's a shame that this establishment fails to recognize the importance of valuing customers and ensuring their satisfaction."

"Worst customer service ever. Waited over 10 mins in the parking lot upon pulling up, watched the service tech pull in a car and help another car, never approached me but continued to look at me. Called the store and no answer"

"Man oh man. The amount of lies I heard from them is unbelievable. All the staff there from the GM to Don to the ladies who work there. My dad took his car there on Wednesday for an issue with transmission. They said they’ll contact the warranty company and get it fixed. They asked to keep the car in the shop. 2 days later on Friday after 3 phone calls the ladies tell me they spoke to the warranty and just waiting for their approval which should come in 24hrs. I called after 24hrs on Saturday, Don answers and tells me he’s the one who handles the warranty stuff. He said he still needs to take photos of the car and send everything to the warranty(ladies lying). I asked him can we get the car since my dad is without any transportation, but if it will affect the process of getting the approval from warranty we’ll just leave it there. He confirmed that we can come get it around 5:30pm after he takes the photos. My dad went there got the car and he was told to wait on a phone call from them to bring it back when approved. Monday I called, the GM answers he apologies for all the delay and gives me excuses and says he’s the one who takes care of warranty and he wasn’t there last week. Don just covers for him when he’s not there(2nd lie). He said I’ll work on it today and tomorrow morning I’ll call you. Of course no call from them(3rd lie). I called them Tuesday afternoon, GM answers again. He said he just spoke to my dad and told him that “apparently when you took the car on Saturday they told you we can’t do anything until you bring it back”(4th lie). I’m the one who spoke to Don and he never mentioned that on Saturday. I just spoke to you yesterday Mr GM and all you said is that you have everything and you’ll contact the warranty and let me know when to bring the car back. A bunch of liars. I’m wondering if the car even needs a new transmission!"

"Went in today to get my 2020 Toyota Rav4 checked out because the air pressure light was on for my wheels although they were all at the right pressure, and also my car was alerting me that it needed maintenance soon. The guy that helped me out at the front desk was super nice, explained everything to me and was just so friendly and helpful in general! They estimated about 30 minutes but I could have sworn that not more than 15 minutes had gone by and my car was ready. The light was gone and the car seemed to drive a lot more smoothly. Would highly recommend thisnplace, although I live on the other side of town! I was around running errands and thought "what the heck" so I popped in and I don't regret it. This is the only car shop i'll be going to from now on!"

"If you want the best service at great price this is the place to go, they are very friendly and professional and I wouldn't go anywhere else. They will examine your car and provide you with your options and price and the rest is up to you, I'll stick with Midas. Got new struts, alignment, motor mount repair, rear end repaired, oil change etc... Family!"