Fletcher Jones Imports Service Center

"I have been a loyal customer of the service repair department at Mercedes of Las Vegas for nearly a decade now. Their precision work on my Mercedes, coupled with their exceptional customer service, integrity, and loyalty towards their customers, always inspire me. Recently, when I had a complicated issue with my car, service writer, Josh S. and his team went above and beyond to ensure everything was taken care of exceptionally well. Their dedication and outstanding service have only strengthened my Loyalty to Mercedes of Las Vegas."

"It's totally horrible place, I am begging everyone check your receipt and ask questions before purchasing anything from them, don't be a victim, learn from my experience. They don't care customer satisfaction or future businesses. When you honestly told them that the part salesperson didn’t tell me returned policies, they said that is your responsibility to read them, with that statement made me felt like I am retarded and not good enough to own a Mercedes. Even though all returned items are untouched and less than 7 days. They incredibly worry about 25% restocking fee over customer relation."

"Bought a 2017 GLS450 and had some issue with it, brought it to service, after 2 days I got it back in the exact same condition, when asked what did you fix? No one could answer! They asked me to schedule for a loaner car to drop of the car so they can fix it, had the car for 10 days in the shop and finally got it same.but I was charged for the service that never had fixed my problem and fund is that it was noted, test drive performed and everything working, but it was a LIE."

"Thank you to the service department for installing my fuel pump and spark plugs. My car is running great. I brought my car in yesterday. They figured out and fixed the issues, and I had my car back this afternoon. I would also like to thank my service advisor Danielle. She is always nice and very thorough with giving me pricing and updates on my car. I appreciate the awesome service!"

"Serviced both of our Mercedes - one for regular maintenance and one for window tinting. The process was super efficent and our service rep, Danielle, was knowledgeable, helpful and friendly. The loaner car process easy and efficient as well. One of the best experiences we have had at a service department! And, the window tint looks perfect!"