XDP - Xtreme Diesel Performance

5855 La Costa Canyon Court, Las Vegas, NV 89139

"Ordered a drain tube they say had in stock next day air. So I added what it recommended to buy with it. First they didn't have the tube I found out 10 minutes after I purchased everything. I called immediately and send to cancel it if you don't have the drain tube i won't need the other parts. They said to late it already shipped. I said impossible I just placed the within 10 minutes ago. They said sorry nothing I can do. I've heard good and bad about them. I found out the bad about them."

"Edited from 1 Star to 4 Stars. New Review: I was contacted by Joe Ciano XPD’s Customer Service Manager. He saw the my review and called to see how he could help which I appreciated. He offered to reimburse my shipping and waive the restocking fee. I told him that I appreciate him reaching out and there was no need to pay the shipping but I’d appreciate if he could waive the fees. He followed up with an email and a gift card. Good to know that XPD has some folks that do care about their business and their customers. I won’t give 5 Stars until I know that the order cancellation process is fixed. The current system just doesn’t work. When it gets fixed I’ll start buying from them again. That being said, I would still recommend XPD to anyone looking for diesel parts. Old Review: I’ve spent thousands of dollars purchasing from XDP and I won’t spend a penny more. I have a couple Duramax trucks. Some for work and some for play. All of them have countless upgrades and lots of the parts have been purchased from XDP. This last experience was unbelievably frustrating. I accidentally ordered the wrong tuner. Within about two minutes of ordering I called customer service and they pick up surprisingly fast. I told them the mistake I made and the customer service agent told me that it was too late and the order had been processed, not shipped, but processed. (No kidding I used a credit card, it’s instant) she simply claimed it’s “policy.” I asked, what was I supposed to do and she said I needed to wait until I received the tuner and then ship it back. I explained that this makes no sense, this is costing them money to ship! Whatever, I accepted the answer and moved on. Once I started the return process and found out there was a 10% restocking fee!!!!! That’s why their “policy” is to force the product to ship. Not only do they get to hold YOUR MONEY for a month but get to keep 10%. Now I’m pissed. I call customer service again and explain the situation. The gal on the phone is understanding and agrees that I shouldn’t have to pay the restocking fee. She notes the order and assures me that I will not be charged. Satisfied I hang up the phone and wait the one day for my return to be accepted? (Why? What could this help?) Once the return is approved I receive an email explaining I have to pay for the return shipping!!! You have got to be kidding me! I am livid!!!! I called to cancel the order with 2 minutes of being placed (it didn’t ship for 23 hrs) and I have to pay return shipping for there joke of a “policy!” Unacceptable, until I am refunded my return shipping my company and myself will stop buying from XPD. Get your “policies” in order, and stop trying to screw over your customers!!!!!"

"WHAT A JOKE! I ordered a set of airlift airbags. I got a confirmation email when I ordered them so I thought everything was good. Two days later I got an email saying that the item is out of stock and that I can either cancel or wait for them to come back in stock . So I called and canceled the order. I waited 25 minutes to get someone to answer. Once the order was canceled I got another email (3 days later) that my request to cancel didn’t go through because the item has already shipped. Meanwhile in those 3 days, I bought the parts from a different supplier. So I was out about $600 because I now have two sets of airbags. I went to return them and expected for them to cover the shipping back. But no, that would make too much sense for this company. I was charged $86 to ship them back then they charged me a $30 restocking fee. This company is joke, don’t be fooled by the slightly cheaper price than other sites. Order your stuff somewhere else and save yourself time, money and a huge headache."

"I needed some advice on my LML Duramax and Jake over there provided very knowledgeable and professional customer service. I recommend them and will continue to shop with them myself."

"I ordered a compressor for the airbags on my truck 7 months ago but due to manufacturing delays my order was pushed back 3 times. After calling and talking to Monica she happily switched my order to another model of compressor free of charge. The new compressor came a week later and the install was smooth. I’d recommend XDP!"