Big O Tires 4520 North Rancho Drive, Las Vegas, NV 89130

"I went in on the 20th of February for oil change, upon inspection my car needed repairs. I was apprehensive, but Z the front desk cashier was awesome. Yes I spent just over $300. Best money ever spent. My 2000 Nissan Maxima gle @172000 Miles runs great. With all this, you need to spend money, to make money. Big o has my business."

"SPEND YOUR MONEY ELSEWHERE Whilst waiting an hour for ONE new tire to be put on. I had witnessed TWO different customers come back in because the staff had messed up. If management does see this and feel obligated to reply.. don’t. The only good way to apologize to me and those you’ve screwed over would be a full refund."

"I got a screw in my tire and needed a repair. I remember that there are tire shops that do tire repairs for free. I thought one of those places was Big O Tires. There are no Big O Tires in North Las Vegas so I found this one which is 20min from my house. I called before I went because I wasn't sure if Big O Tires still did tire repair for free. I was told by a woman on the phone that there was no charge for the tire repair. When I got there that wasn't true and they wanted to charge me $30. I went and sat down and Googled some more tire shops and just so happened that the tire shop across the street Discount Tires does tire repair at no charge. Before I left I asked to speak to the manager to express my unhappiness that I was told that they have free tire repair when in fact they didn't. When I spoke to the manager she tried to claim that she was standing next to the lady on the phone and she did not tell me there was no charge. For the manager to sit there and call me a liar and my face was beyond disrespectful. Why would I travel 20 minutes and pass multiple tire shops to come pay for a tire repair. I also explained to the manager that I didn't have any money so why would I come to a place where I know they are going to charge me and I have no money. But again she tried to convince me that I didn't hear what I heard. She said they were phone calls are recorded and if they took the time to listen they would hear that their employee was in the wrong and gave misinformation. Well you know what they say one person's loss is another person's gain. Discount Tires just earned a customer thanks to Big O Tires."

"Went in there with a leak in Big O tire. I bought my truck with less than 1000miles with the tires on it from car max. I understand I didn't buy the tires. They said they couldn't fix the tire because the inside tread was a little more worn from mis alignment. The manager was nice and said she would give me discount if I bought 2 tires and got the alignment and it would take about 1/2 hour otherwise they could not do anything. I said yes because I was late for a job. Three hours later they were done and I paid the bill. The charges didn't add up and there was 71 dollar ship supplies. I understand having to pay for mounting and balancing, emp srv ops fee, and tmps reseal kit, but they added 71 dollars in shop supplies and waste disposal fee of 23.99. I was told by the workers waste disposal was 6 dollars a tire. So why did I have to pay for 4 tires when I just had 2 replaced. Does everyone who goes to Big O pay for all 4 tires to be disposed of even if they only get 1 or 2 tires? The manager said all the itemized charges were broken down into categories, but the numbers didn't not add up. She stated there was nothing she could do about it, and would call corporate if 8 I would like. I don't mind paying for service, but don't want to be charged for parts and then again for generic shop supplies which no employee can explain what they are. Also having to wait hours for something I was told would take less then an hour with no explanation, but oops sorry. In fact I heard that a lot oops sorry and I can't explain that but you can call corporate. I think in the future I will go back to Discount where I know what they are charging me for."