AutoNation Toyota Las Vegas Parts Center 6300 West Sahara Avenue, Las Vegas, NV 89146

"My experience was great! I ordered a part for my Prius he said it would be in the next day then he called me the next day and said the part was there and we picked it up. Was a very easy process!"

"Auto parts, inside AutoNation Toyota. I just came for front brakes for my Tundra; I had the VIN # so, it was easy!"

"Quick service but NOT friendly at all. In the quote for the oil change, it was never mentioned that they would charge me for wiper fluid. $3.99 appeared on the invoice. When aaked why? David mentioned "it's part of the service". I was quoted $69.95 for the oil change but they arbitrarily added $3.99. It's a shame that they sneak this into the bill. I know it's a small amount but it's the principle that counts. When questioned again, was told to speak with the manager. I was already running late for work. Seems they count on this. If they process avg 100 oil changes a day, thats almost $12k a month. I'm not returning."

"Spoke with the service manager Chris Toth and with my service rep Michael Bigness about being overcharged for the labor on my cabin air filter. They charged no labor for, engine aire filter, windshield wipers, or tire checks but claimed that $36.95 was justified in charging the labor for my cabin air filter replacement. My oil change took 3 hrs. Terrible service from Chris and awful follow up and response from Michael. Would truly not recommend this Toyota dealership to anyone. There are options in Vegas choose literally anyone else. I also asked they remove my information from their system and stop emailing and contacting me. Chris said there was nothing he could do for me in regards to that and I had to call corporate in Florida. Ridiculous. I love my Toyota Prius, I will honestly go drive 12 hrs back to the dealership in Texas for service before returning to these people at AutoNation. ***update*** toyota began automatically scheduling additional appointments for my vehicle to be serviced. i called and spoke to someone in the service department who informed me that they DO have the ability remove me from their mailing, emailing, and local offers. chris told me they could not remove my information and literally told me to call a 1-800 number and be on the phone with corporate instead of doing what i asked. i am thankful the employee who helped me when i called informed me of this and removed my information as for chris, you really are not a good manager."

"This place is all about quantity over quality. They serve the Las Vegas areas to make money. They don’t care about you or your time, they just want your money. “The average wait time for an appointment to get your car serviced is 2 hours, without and appointment it’s 3 to 4.” This is what Joey said to me today when I asked if my car was done being serviced. I’ve been waiting 2 hours. I called and made an appointment to save time in my day. When I mentioned that the location in Texas I dropped my vehicle off at didn’t take 2 hours his response was “well, Texas doesn’t service this many cars each day.” My response was “then maybe you shouldn’t be booking this many cars if you can’t finish one in under 2 hours.” Getting routine maintenance done shouldn’t take 2 hours."