Starbucks 986 Ambassador Drive, Reno, NV 89523

"I won't go into detail for privacy reasons. But who ever served me today deserves a raise. Thank you so much!"

"12.23.23: I mobile ordered from here after the gym since it was super close and today is free hot cocoa day. There's 2 weekends left, this one and next one, to score your free kids/short hot cocoa with a purchase of any grande or larger. My order was ready at the exact time the app estimated. The ambience was pretty busy inside and the drive thru line wrapped around."

"12/15/23 8am I ordered online for pickup in drive through. When she handed me my sandwich I handed it back and said “can you please make this hot?” because it wasn’t even warm, it was cold. She took it and said “it’s because you ordered it 20 minutes ago.” I was so shocked, I didn’t know how to respond so I said “okay.” I don’t think her response was appropriate at all. I informed my job that I’d be late because I was stuck in the Starbucks line. So the worker was so rude to me about picking up my order 20 mins after ordering it, but I was in the drive through for 10 of those minutes… completely unacceptable treatment in my opinion. Being in the line for that long then being treated like that…easiest way to make me stay away and not spend my money there. It was not worth it."

"Usual great Starbucks fare, but someone needs to wipe the tables off regularly. I just photographed the one table."

"Not a good vibe, staff not welcoming, no response to customers "thank you", girls were happy and bubbly when communicating amongst themselves, but seemed unhappy to serve us as customers. Would not recommend this place. 2 stars given for comfortable seating area inside and a cozy fireplace."