KAY Jewelers

"Ryan was more than helpful with our purchase. He found the ring we wanted from another store and had it shipped while still on sale saving us time and money."

"Went to Kay’s to have some jewelry cleaned and were surprised with not only professional service but great conversation and friendly smiles! Micaiah and Hassan made what normally would be a mundane task feel like a fun experience! 10/10 to them! Thanks for making this mother daughter duo laugh!"

"I'm not going to review badly as I've never been here, but I received a call this morning. Not only have I never been to ND but I also have never walked into a Kay Jewelers... The call went straight to weird noises and no one spoke... I'm not sure if scammers/spammers somehow faked the number? But a lil concerning and thought someone should know."

"Micah & Ryan were patient with me with all my unique requirements. I wanted a unique ring that no one else would have. They found the one and helped me make it my own. Thank you Micah & Ryan!!!!!"

"UPDATE: July 10th 2023 Our issue of my wedding ring has been finally resolved. They replaced my wedding ring completely. Unfortunately they couldn't replaced it with the original piece because they no longer carry it. So I had to pick out a completely new wedding ring. I am sad it is not the same piece but I am happy to be wearing a wedding ring and they resolved this issue. I have been shopping at Kay's for the past 14 years. We started having issues the past 1 to 2 years. When we needed work on my rings they would come back from the goldsmith in needing repair because of the errors of the goldsmith. Few examples are, received my ring back from the goldsmith and a diamond had fallen out. We sent it back and received it back with black residue underneath the diamond. Had to send it back again. I had my center diamond fall out once and sent it to the goldsmith to be put back in and it was returned with the diamond crooked. There have been many other issues but we are currently dealing with one issue since January 2023. I had purchase new enhancers January 14th 2023 for my wedding ring. We sent in the enhancers to be soldered to my wedding ring. We got it back and it was soldered incorrect. Sent it back again, we received it soldered incorrect again. During this second time they sized the enhancers to a 10 (I am a 6.5). With them sizing it to a 10 the back of the brand new enhancers are wire thin. We sent it back with the agreement they were going to fix how it was soldered and build up the enhancers. We got it back, the soldered was finally correct but they the back of my ring looks awful. The enhancers are still wire thin and my wedding band is wavy from them repeatedly removing the enhancers. I have not been able to wear my ring since January because of their errors. I contacted Kays claim center March 28, 2023 and have not gotten anywhere. We would NOT recommend Kays! I have this very expensive wedding ring that looks awful and they aren't fixing their mistakes. We will never buy another thing from them and we will be sharing our experience with everyone."