Lowe's Home Improvement

"Tried signing my kids up online for the DIY Workshop, filled out all the information and then the "Submit" button was still grayed out. Tried 5 times and on two different devices. Called the store they gave me the number to the customer service. Called them and they couldn't figure it out either. They suggested going into the store and letting them know what is going on and to try and sign up in person. Not about to drag my kids out for something like that. Looks like we will just stick to doing the Home Depot workshops. So much easier to navigate and can just walk in the day of with pre-registering. Just another reason I prefer Home Depot over Lowes, less complicated."

"Lowe's in Fargo, ND, sets a remarkable standard for customer service. After a frustrating ordeal at Fleet Farm, attempting to purchase the CRAFTSMAN V20 2-Tool Power Tool Combo Kit, Lowe's was a breath of fresh air. Despite being a frequent shopper at Lowe's for various needs, this was my first online pickup, and it was flawless. Within an hour, my order was ready for pickup, and the confusion I had was swiftly resolved by their attentive staff. What truly impressed me was their proactive assistance—two employees approached me, guiding me effortlessly to the right place for pickup. Not only did I get what I intended to buy, but I also received a free 20-volt 4 Ah Lithium additional battery, a generous addition to an already pleasant experience. Lowe's, Fargo, ND, you've not just secured a customer; you've earned an advocate. Your commitment to seamless service and genuine care for customers shines brightly. Thank you for turning what could have been a sour shopping experience into a delight. Highly recommended!"

"My wife ordered a Christmas tree online. It was too large, so I returned it at the store. The cashier was friendly, efficient, and helpful. Very quick and was shopping in no time."

"I just wanted to give a big shoutout to the Fargo Lowe’s for being DOG FRIENDLY. I have a high energy lab retriever mix at home and we frequent Lowe’s in the winter as a way to manage his energy. As a dog owner in a cold state it means a lot that stores like Lowe’s allow you to walk around with your pet especially since it gets cold and dark earlier in the evening. The workers last night also offered my pup some treats and I thought that was really cool. Keep up the good work!"

"I had rented a carpet cleaner (which was my first time ever doing so) and I asked the initial lady how to do everything and she explained it and was helpful. Then when it came time to return unfortunately lisa was the one who “helped” me. She very rudely told me she’s not taking it back cause it would be too much work for her. After dealing with her a bit more I’m sure majority of her job is too much work for her. I then tried calling management to ask questions since I couldn’t have a conversation with this horrible woman. She unfortunately answered the phone and proceeded to hang up on me 3 TIMES. After talking to a manager I brought it back in the next day and she was unfortunately there again and this time not only refused to help me, SHE REFUSED TO EVEN HELP HER COWORKERS. Lisa in customer service was the most Incompetent, useless, rudest person I’ve had the displeasure of having to even breathe the same air as. 10/10 recommend going to a different place instead of having to deal with this rude and horrible woman."