SCHEELS Home & Hardware 3202 13th Avenue South, Fargo, ND 58103

"I really can’t say enough good about Scheels H&H. Every department you walk through there is a friendly face that knows exactly what they’re talking about. I’m looking at upgrading chainsaws and while looking, one of the mechanics took time out of his day just to chat with me. Compliments to staff and management for developing a professional, friendly and knowledgeable atmosphere. I’ve made my big purchases here in the past and will continue to do so as the support and care put into customer service is second to none."

"WORST CUSTOMER SERVICE. We purchased a football jersey for my husband for Christmas and when we got it wasn't what we expected/wrong size so I shipped it back. I got an email that what I shipped back wasn't what they had sent us and said they wouldn't refund us. They offered no proof that what they shipped was different than what they received, and offered no solution except to dispute with my bank. I asked to speak to managers, and was told no. As someone who has worked in customer service for 12 years, I've never had this kind of awful service. I will never shop with them again, I've reported them to the BBB for their fraudulent business practices, and I hope to warn others that if you order something from Scheels, don't be sure that you can receive a refund as they may claim that's not what they sent you."

"Spent a ton of time trying to find a 40 ounce blue stanley tumbler. I called this branch and talked to a Laura and she knew what i was talking about before i even finished explaining it. What a bubbly personality. She helped so much. Hang on to her!"

"Usually pretty good service. Was in today and was told an item I want was no longer available for purchase so I bought something less desirable, only to find out when I got home that it was still available. Worth buying then making a separate trip and dealing with the return process? Probably not. Advice to others is to check yourself while at the store since you can’t always rely on what’s being told to you. Gave 4 stars because it was likely an isolated incident. Hopefully.."