Senior Bridges of Northern Nevada Medical Center 2375 East Prater Way, Sparks, NV 89434

"Our dad, Roger was admitted to Senior Bridges in December 2019 with dementia. Unfortunately we all live out of state & with COVID 19 we were unable to visit our dad before he passed away. My sisters & I are so thankful for the wonderful care that he received while he was a patient at Senior Bridges. We were able to talk to our dad via phone calls as well as Zoom calls before he passed away. The care our dad received from Karla, Pam, Jolene, Lisa, Jenn & along with all the staff was terrific. We will always be so grateful that our dad was well taken care of in the final stages of his life. Thank you from the bottom of our hearts. Melissa Griffith, Kirsten Simenson, Vanessa Griffith"

"Don't send anyone here! My relative was sent to Senior Bridges in good condition and he came back a veg. He can't even tell us what happened to him because he can no longer talk. He talked great when he went there. It's a nightmare. It's like One Flew Over the Coocoos Nest. This place is horrible. No contact except for 2 hours a day (if you can get the staff to answer the phone), no tv, stuck in bed, being restrained. A good man went in and came out a veg. I've reported it to Adult Protective Services."

"Amazing experience for my elderly mother in law who was really struggling to get her medications right so she could be comfortable. The staff, doctor, nurses and social workers (Jenn and Rachel) were were phenomenal. The nurses, especially Fiona and Joyce were amazing. Dr. V. was brilliant and attentive and did a wonderful job for her. We can't thank them enough for taking care of her!"

"I was scared about a loved one going here after reading the bad reviews, but it wasn't a horror experience, although she didn't like it. There were positives. She liked that they gave her hemorrhoid medicine regularly instead of "as needed", so I've asked the skilled nursing unit (SN) where she resides to do that too since her sense of time makes it hard for her to ask regularly. They also improved a rash and prescribed anxiety/depression med, which the SN doctor won't because of liability. I saw her room and liked the purple color. I was able to see the common/TV room from outside in the hallway. I visited her and talked to her on the phone regularly during the limited visiting hours. I talked to nurses on duty and was always given updates and my questions answered. However, I wasn't able to talk to the Dr. But the rules are strict and confusing for someone whose brain isn't 100%. Each patient has their own room but during the day they are "strongly encouraged" ie basically obligated to participate in group therapy and group activities. During this time their individual rooms are locked to prevent patients from wandering into others' rooms and taking things. The only TV is in the group room and patients aren't allowed to have their own phones or electronics, no scarves, no gum, lots of nos.... So my loved one's perspective the first couple of days was that she felt manhandled and frustrated when she needed to go to the bathroom and wasn't taken right away or wanted to go back to her room to lie down and wasn't allowed to. Because she has had falls, she was restricted from going to the bathroom alone, etc, and she says if she'd have known that she'd have lied and not told them that she has had falls. Her first day there when a nurse was trying to help her in the bathroom she considered it manhandling and reportedly hit and kicked the nurse. My loved one says it's a lie, that she couldn't kick anyone, but I personally talked to the nurse who assured me she was limping as a result. My loved one's accusing a lot of people of being liars lately as her memory worsens. I filed a complaint at my loved one's request because someone told her there are cameras that could prove it and she wanted to see the proof. The person who handles all complaints for the hospital was nice and personally called me back after the investigation. Unfortunately since it was in the bathroom, for privacy reasons there aren't cameras there. The video cameras that are located in the hallways didn't capture footage of the incident to prove it beyond a doubt but four witnesses said it did happen. Later in the day after that incident, her first full day there, she was put in a wheel chair so she could rest (when she really wanted to go to her room and lie down) and buckled in. Not wrist restraints or anything like that, but buckled, they say for safety to prevent falls. But this was all very confusing and frustrating to her being in a new place and adjusting to a different set of rules and routines. New places always are hard on her, she tends to get paranoid anytime she goes somewhere new. After her first couple of days at Senior Bridges, she got used to it, although she still didn't love it and complained that the food was dry. She was there for two full weeks, a little longer than we expected, for observation, but after that experience she's now much more appreciative of the SN unit where she lives and doesn't complain about their rules anymore after experiencing being somewhere with even more rules."

"My Mother was admitted to Senior Bridges for evaluation in 2003. Once these Board members found out how much money she had they were going to take guardianship of her and her finances and would not release her back to me. I threatened Court ExParte Order to get her removed and immediately filed for guardianship of her. Horrible place. DO NOT TAKE A LOVED WAY THERE."