Bogart's Bone Appetit

"First time at this establishment today, and I will absolutely never go back. We came in for a self wash, and as I started bathing my dog, the water was freezing cold. My husband went out to speak to the representative in the front and let her know and she used the excuse that it was the first person of the day and that it would warm up overtime. Well, I let the hose run the entire time I was lathering my dog and it stayed freezing cold and never warmed up so it was a horrible experience for my dog as he was freezing and shivering the entire time. In addition to that, I always get my dog some bully sticks and treats at the end of his bath because he’s not a big fan of baths. When I brought up all of the different treats, she had no idea what any of the prices were, and she missed quoted us and tried to charge us way too much for the treats. For example, one of the pig twists was $1.99 and she tried to charge me $6.99. In a disgruntled tone she stated, “this book is so confusing” when she was trying to figure out the prices in the book. Just because it’s frustrating you don’t close the book and just charge a random price. This was an awful experience. There’s too many other self-serve dog washes in town, so I will never come back."

"I would give them a zero if I could the owner is not honest made me drive all the way over there for a price they told me on the phone and then charged me double when I got there , over a hundred when price quoted was 50 .sale items they are always old last time I bought their wild treats for 1199 . Petco You can get them for 499.. family and I have been going there for at least five years to all her different locations really upset me how rude she was if you want to have a good day go somewhere else Shaka."

"Well, where do I begin? I called on Tuesday to make an appointment for my two pups and spoke with Caitlin. She said 1 & 1:30pm okay, I said fine. She said any groomers okay? I said that's fine too. Come Thursday my husband tried to drop them off only for them to say there were no appointments written down for us. Well, hubby was livia since its very inconvenience. While speaking to Caitlin who told my husband she was the Manager, he handed me the phone and I immediately said what do you mean we have no appointments. I spoke to you! and she immediately said yes I do remember, I wrote them down but somehow, someone must've erased it. Really? Instead of taking accountability, that's what she said happened. While she was supposedly looking for whatever, I said you can't take them right now? She then said Saturday is the next available & 1 said ok, with all this inconvenience, do we get some kind of discount at all? She said I will ask the grooming manager and will call you. Saturday came, no one called me or even to remind us of the appointment. So, who knows if we really had an appointment? I never went because I know there's no appointment again! At this point, we will not be going back there nor refer them to people we know. I wish I could give zero star! So disappointed of this place."

"AMAZING SERVICE - 5+++++++ stars!!! I have a 14 year old 37lb Irish Wheaten Terrier who is nervous of being groomed. We moved to the area from Anthem Highlands last year and were still driving to our previous groomer, but after being cancelled on 10 minutes before our appointment on Thursday, we were at a loss for our poor, old smelly pup! We took him to the self wash section at Bogarts Bone Appetit, and before we were able to start washing him, the grooming manager (Rebecca), came out and personally heard what had happened, and kindly fit us into their busy schedule only two days before Christmas. She was FANTASTIC!!! - my dog is blind/deaf/has skin tags and Rebecca took the time to come out from the back prior to the appointment to get to know him and for them to get familiar with each other. Even though he can be difficult, she truly took the time to care for every part of him, including his nails and ears! He looks awesome (please see picture)! The cherry on top - she kindly let him lay on a blanket while waiting for us to pick him up instead of being put in a kennel. We are super grateful and appreciate Rebecca and Bogart's Bone Appetit! Definitely recommend this store."

"Really cool store with cool dog treats. My dog LOVES their pizza and enjoyed their cannoli. They have a good selection of food and products as well. I got a moose antler, which was cool. Staff are kind."