CVS Pharmacy 1950 32nd Avenue South, Grand Forks, ND 58201

"I wish I could give 0 starts. The pharmacy employees choose to close the drive thru early. I waited in line behind 2 cars and got up there at 645...and they closed the drive thru window on me as I pulled up. After ringing the bell they told me to come inside because drive thru was closed. The sign posted on their window states pharmacy hours are until 7. What about handicap or sick people who cannot come in to the store but get to the drive thru15 minutes before closing. Is CVS OK denying them necessary, life sustaining medication? This was my 4th time here and every employee (minus McKayla) treats customers like a huge inconvenience. I will not return to this pharmacy!"

"Website says they have stock at our location, go to store, they say there Never had that item...... We say, yes you have, we bout it last year, and they tell us we're lying, they never had it. WHAT. So we call corporate customer service and they literally read from their script saying they'll notify leadership at that store. pointless. Those were the people that said we are lying. So we said to the customer service rep, "we already spoke with them, is there anything else that can be done. And the useless rep REPEATS THEIR TRANSCRIPT saying they'll contact the leadership. As if they aren't listening, that's such terrible customer service. DONT SHOP at the Grand Forks 32nd Ave CVS. OR CVS at all for that matter. What a joke."

"I was unable to effectively communicate with CVS staff regarding their availability of a certain allergy relief product. Their website stated (and still states) that it was available in-store at that specific location, but the staff there told me that they had never carried that product. I had, in fact, bought that specific product from that location before, but when I told them this, the pharmacist told me that this was not true. This was an indicator that it was impossible to talk to them. So I called CVS customer relations, hoping I could have a better conversation with them, but the representative I connected with did nothing to help; when I explained the situation, they said that they would contact that store and notify them of my complaint. When I asked if they would check the product’s availability online and evaluate whether or not the situation seemed abnormal, they refused to do so. It felt as though they were simply reading from a script and following a basic procedure without attempting to resolve the issue or explain the pharmacy’s strange behavior. CVS might as well not have a customer relations department, since they demonstrated no desire to establish a relationship with me."

"I waited over one hour to talk with pharmacy about a prescription refill ... the numbers in my prescription didn’t go through the automative phone service, as it was filled at a different cvs( I assume)!. the front desk was of NO help.... with the quarantine in effect I shouldn’t go into the store .., I’m at a loss for words over the craziness at this cvs pharmacy ; with the crisis unfolding it’s understandable that there maybe added delays , but surely not waiting over one hour on the phone ; this particular cvs has gotten worse with customer service over the last year... I haven’t found this to be the case when I go to the cvs in Az.... Good Gravy .... seek some help or let the customers know that delays In answering the phone may take up to an hour..."

"Too many mistakes with accounts, prescription cost always different, rude when there are any sort of issues, Always acts like you're irritating them by being there. Never fixed a small problem though asked several times to. I haven't found a CVS that treats customers right yet."