North Memorial Health Urgency Center - Minnetonka

"Update: I was able to connect with a very kind and helpful patient representative from North Memorial. She listened to my concerns and our experience and was able to help us get a partial refund on our bill. Urgent care can still be expensive but I truly appreciate her going out of her way to help us out! I don't typically write poor reviews but I cannot believe how much we were charged for bringing our 5 year old in when he was feeling absolutely terrible. He had weird virus symptoms so they tested him for everything - RSV, covid, flu, strep - they charged us $462 for this 20 min visit (that we waited nearly 2 hrs for) only to tell us he didn't have anything specific. Of course there are a lot of random bugs that go around but what an INSANE cost to check for basic winter illnesses. It's absurd to be charged this month when you are looking for piece of mind regarding the health of a young child."

"Im a mental health patient, I call this clinic at 7:10 just to see if they accepting patient, they say yes. When i got there was 7:23 to this clinic yesterday with a suicide intention, one of the nurses told me that they closed 5 seconds ago. I told her tha please let me see a dr. Her response was "we are u have to go... thank God i left and i found another clinic driving around, because i didn't know what to do.... clinics like this should be closed"

"Been to location several times. Hit or miss on the care you will get but this time took the cake. Came in with our 18 month old after talking with Pediatrics Nurse Triage Line and them encouraging us to get her seen. When we arrived the front desk did not even ask what she was there for. What we needed. Just they were not accepting patients. Your hours are until 8:00pm. If you’re not going to accept patients before that change your hours to reflect that. The regard for an infants health was 0 but making sure they got out on Saturday night was top priority. We didn’t even get ask what our infant was there for. Just to go somewhere else."

"I went into urgent care today due to cellulitis ( soft skin infection ) . I was seen within 5min. The PA treating me today had outstanding bedside manners. She demonstrated exceptional assessment skills. She ordered antibiotics and set up a treatment plan. I'm so thankful and the experience could not have been any better!"