Staples

"Wanted to get Holiday cards printed. I gave them a Jpeg which they said they supported, but it came out very dark and green. They said it was my fault for not submitting a CMYK encoded file and they would reprint it. Now I'm just trying to contact them to see if it's ready and I've been on hold for 30 minutes. This location should NOT do photo printing as they clearly are not capable. I should have read the other reviews stating similar issues with long hold times and staff issues."

"My experience at the Minnetonka, MN Staple store was just awesome getting personal attention to my store shopping needs. Management and team staff very helpful and courteous to help me find what I was looking for plus complete my printing order. I recommend them to anyone plus I will revisit again for sure."

"I failed to read the reviews before I placed my order. They do not offer same day by 7:30 PM. I placed my order before 2 PM. They keep saying they are behind but apparently it’s been months. Honestly save your time and stress and go with somebody else. I know Walgreens does a really good job with the same day pick up. But honestly don’t go to Staples. All the reviews about not having same-day pick up is true. Good thing I clicked on the option to pay in-store. So they did not take any money off or have any access to my card. I’m just gonna go somewhere else and when they finish my order I just wont to pick it up."

"My “same day” print job was not completed on time. When I called & spoke with an individual who identified himself as the assistant manager he stated he was 26 print jobs behind because he was the only person left after everyone quit. He then offered to cancel the job. I asked him to print when able. Days later, no communication but by credit card was charged for the work. When my spouse went to the store to pick it up the story changed to the machine needed to print was broken so my order was cancelled and the only way I could get a refund was to come back another day and talk to the store manager. My husband called me and put me on speaker to talk with this staff person. Same individual I had talked to a week previously. He started screaming he had a heart condition and could feel himself having a heart attack and couldn’t talk with me. My husband left in frustration. I contacted Staples Customer Service via online chat and was told a priority email would be sent to the store manager regarding the refund. It’s now another 5 days out and no response or refund."

"Please read the reviews before you go to this location. Save your money and go somewhere else because it will save your time. Ordered 200 cards for my mom’s celebration party and when it was suppose to be done, it wasn’t. Went back another day and the cards were printed so that was good. Upon pick up, they said they were out of envelopes and they had “shipment” in the back that they didn’t go through yet but will call me later that weekend to pick up. One week goes by and I didn’t hear a call, so I call back. Supervisor stated that they didn’t get it last week and will get it this weekend and will let me know. Another few days goes by so I call and requested a refund because all these supervisors lied to me. One male manager stated that he started the refund process and I’ll get my money back…a week later I didn’t get my refund. I called back and spoke to a female manager who stated that the male manager no longer works there so she will do the refund. Weeks go by and no refund. Please just spend your money somewhere else because this store does not care for the customers."