The Original Mattress Factory 8071 Wedgewood Lane North, Maple Grove, MN 55369

"Ron, the manager, is absolutely fantastic! He is very knowledgeable and insisted we lay on multiple mattresses to make sure we got the perfect one. We left very happy with our purchase!"

"***Edit: bumped up to 4 stars...management contacted me and very graciously offered to send a mattress topper at no charge to use during the next couple months of break-in period. Now after 4 or so months the mattress is more broken in. Still not as comfortable as in the store so I will probably have to use the mattress topper indefinitely, but it's fine as long as I use it.*** Tried the mattress in the store, absolutely loved it. Perfect. Everything I was looking for. Ordered it, it's as stiff as a board, literally NOTHING like the one in the store. I thought maybe it just needed to be broken in...nope. A month later it's still just as stiff. Terrible. I thought perhaps they would make an acception to their "no exchanges" policy since the product they sent me is completely different than what they led me to believe I was purchasing. But no, they flat out refused to do anything about it. Extremely disappointed in their dishonesty and unwillingness to make their own mistake right. I will never shop here again."

"Sales staff was helpful and explained things very well. After lying on several different mattresses we selected on of the orthopedics. The mattress that was delivered seems to be very different then the one we laid on and selected at the store (much firmer then the one at the store). Haven't addressed it with them yet. Like the idea of being able to flip the mattress."

"My experience is very similar to another review for this store. I spent around $2000.00 for a mattress less than two years ago and today I had to spend another 2k to replace the mattress from The Original Mattress Factory. My problems started when we gave our mattress almost a year before realizing it was not living up to the sales pitch we were given. This company brags about its warranty and return policy when you are looking to buy. But when it comes time to honoring their own promises they find curious ways to reduce their exposure and obligations to the consumer. Around 11 months of ownership we began to wake up with back aches, hip pain and exhaustion several times a week. We called the store and was told we had a few more weeks where we could actually return the mattress. We noted the date and life kept us from getting in right away but we did manage to get into the store before the date we were given putting us under the one year of ownership and within the return time period. Once we arrived at the store the salesmen at the store had no notes of our conversation and adamantly denied we had called. He even went so far to accuse my wife of lying about the conversation. Turns out the date we were given was the delivery date not the sales date. This meant we were over the time period to return the mattress. Needless to say we were not happy. At that time our only option was to file a warranty claim and “IF” the mattresses was found defective by their inspection we could get a replacement versus a refund. The process to file the claim involved having the mattress brought to the factory and actually opened up for inspection. I guess that would have been fine but the entire time and experience dealing with the representative he made us feel like we were criminals pulling the wool over the eyes of the company when ironically it was us who had been deceived. Ultimately we were so turned off by the entire experience and customer service received we decide it was not worth our time to even bother filling a warranty claim. We stuck it out, and rotated the mattress every three-four months as instructed and convinced ourselves we were not in pain and the mattress was fine. After all they are such a reputable company when you look at Google. In February, after a much needed vacation, we realized we were not crazy after getting the best nights sleep at our AirBNB in literally almost two years and we were faced with buying another mattress. I am truly disappointed in how things turned out as I love to support local companies. I’m even more disappointed about having to spend good money at bad. Update May 2: A response was sent as requested by OMF weeks ago with no reply. The desire to help is apparently just a show for Google reviews."

"My dad and I went shopping together as we were each in need of a new bed. The sales guy, Ron, knows everything you would ever want to know about mattresses, box springs, coils, memory foam, than you would ever need to know. We each bought a bed today, I will update the review post delivery. Really like the way they build the beds locally, appears to be a high quality product. Plus you can get plastic/foam tube liners around the edge springs for FREE so when you sit on the edge of the mattress it doesn't sag down. Very impressed with their prices as well. Ron literally spent an hour, maybe more, just answering our questions and explained every single bed. Was honest about competitors beds, they even have them (with receipts showing they bought them there) cut open at the store, along with every one of their own beds, so you can see the insides. When you need a new mattress, do yourself a favor and go learn/buy from Ron in the Maple Grove store! Can't wait to sleep on my new bed!!!!"