Super 8 by Wyndham Monticello

"Due to a flight delay, we did not check in until midnight. Even then the hotel was staffed and checking went smoothly. We were happy with the hotel overall, with our room, and with the breakfast. The hotel was easy to access from the interstate. There was a Walmart a couple blocks from this hotel."

"The hotel staff was very rude and unkind. They didn't feel a need or urgency to explain or help when a situation arose. Would not recommend."

"Check in Monday nigth at 10 and checked out on monday by 730 am, i literally just showered and fell asleep and left in the morning to work. I was charged 250 for "smoking and damage to a refrigerator" i didnt even use let alone touch. I dont even smoke. I never had this issue at any other hotel until now."

"So I guess the owners of the super 8 in Monticello and American inn in Monticello at the same people and somehow I got put on a do not book list without ever being told and I paid for hotel room online and find I couldn't and now I have to wait two days for them to give me my money back before you book the call ahead and make sure you're not on that list The front desk lady I don't remember her name rude as hell person I think this hotel's nice I think it's because I cussed out the dude who worked at the American inn for $100 damage deposit that they don't even tell you about when you you book a room online. So all around horrible customer service they should be able to refund my money right there at the front desk if they can't get it done on the website that I booked the room from"

"Spent at least a half hour waiting for the owners to figure out which rooms were clean and ready. When they finally figured it out went to the room. Door was wide open and not even ready. I called the front desk and told them the room wasn't cleaned. They said to come down and they would move me. Went down and got a key to the next room (which was a suite) and nice of them to upgrade. But then i got up there to the room. And it wasn't ready. Cleaning lady said she would move me to a different room. I didn't know they had that authority. But i asked how long before it was ready. She said she just had to vacuum. Then she proceeded to just stand there and talk. I asked her if she could finish up so i could shower. I had just gotten off of work. This is all around 530. Rooms are supposed to be available by 3. I had put my beer in the fridge in the first room. By the time i noticed. The cleaning lady had already taken it home with her. This place is not very professional and i won't be going back"