Fleet Farm 320 Chelsea Road, Monticello, MN 55362

"After years of purchases of Mens work wear, I made my first attempt at a return. It was a pair of work pants that ripped. The Manager tried to imply that I snagged the trousers. He acted like he was doing me a favor by allowing an exchange. I am sorry but a exchanging a product with poor quality is not a customer favor, it should be normal business."

"It's fine as long as you don't need help with anything. The automotive department can't change a perfectly accessible battery or light bulb they just sold you, depending on which person you talk to that day. They have tire sales but can't install for a month, so good luck with the free rotations. The gun counter is decent, staff is friendly. Ammo shelf is full, but pricey like everywhere else. Up front, there's only one register open ran by someone who is either a new older lady or wants to STOP and talk to every customer in the LONG line or a new younger person struggling. All the while 3-4 employees watch from the empty CS counter."

"Aisles are a little disheveled each time I visit, stock is hit or miss and the online "in stock" is hardly accurate. I needed some low temperature grease the other day and found nothing online, I still went in on a whim and found plenty of options. Aside from those bad things, the staff is usually above and beyond helpful, keeps you in the loop on any coupons that can help you out (other than the usual 4 cents on gas), and seem to genuinely enjoy their job!"

"I had an issue that was a pain to figure out. I was overcharged. The wonderful lady and customer took the time to look everything over. Unfortunately it took over 20 minutes. After explaining everything to three times. The customer service associate gave me a large refund and she was very professional about it. I spent the refund in the store anyways. It's hard to find good customer service. Thanks again"

"I am always surprised at the amount of things they have there. I was looking for retaining wall block & was happy to see that Fleet Farm has blocks. Good toy selection and prices. The range of options here puts them on my radar to check out for clothes, hunting, building, outdoor activities and gas!"