Kathi Brinkley: Allstate Insurance 306 West Saint Louis, Hot Springs, AR 71913

"I have had the worst experience with Kathi Brinkley and her staff. I am both disappointed and frustrated at their lack of concern, their unresponsiveness, and hateful email response to my inquiry regarding a recent claim which was poorly handled. I would NEVER suggest this agent. Rude, dismissive, and uninterested in assisting is what you will find with Kathi Brinkley at Allstate Insurance."

"Kathi and her team walked me through the process of getting a surety bond for a vehicle that I bought without a title. (Never done that before) They made the process quick and painless. Thanks for all your help Kathi."

"This agent has a history of not returning phone calls. Keeps office door locked during normal business hours and not letting customers in during those hours. Example called twice on a Friday and messages to call back. Never called back either Friday, Monday nor Tuesday. Call left another message Wednesday with no response. Drove to office Wednesday at 10am. Door was locked lights on in office her car in parking lot. Knocked on door 10 minutes, did not answer door. Called again in parking lot. Still just got message machine. And never returned call. Had to call claims afterhour line to get help. All other phone numbers for allstate is directed back to her phone"

"I recently needed my roof replaced due to hail damage. I contacted Kathi Brinkley and her office filed a claim. I was contacted quickly by the roof inspector and an appointment was set up for an inspection. My roofer was on sight at the inspection. It was determined I needed a new roof. I signed the contract with the roofer and the inspector explained the process and had already transferred funds into my bank account with the information I had given him. It was about six weeks for the work to be done as the roofer was very busy since my area was hit hard and many homes needed new roofs. I am very pleased with the results in how this claim was handled and the ease of steps which were explained in detail by Kathi's office. I received a refund after updating my roof status sending in my paid roofing invoice. What a pleasant experience for such a stressful event. Anytime I have called Kathi's office in need of help whether my car insurance, questions or to file a claim I am very pleased that I chose Kathi! I highly recommend her for your insurance needs!"

"We have really appreciated Kathi and her very personable dealings with us through a spring time hail and windstorm damage claim. Unlike a other All-State agent, she has either answered our calls or quickly gave us a return call. Not once have we not been able to get in contact with her agency when we needed help. She and her agency is one of the best, if not the best, insurance agency we have ever used....and I am 80 yrs. Old and have had many agents through the years. My wife and I truly recommend this agency to anyone wanting a hard working agent that will take great care of her clients!!!"