JOANN Fabric and Crafts

"When you do online ordering, I would think it would be held in an area where you stop in at the front desk and grab your already paid for product and they scan it and you then go on your way. Rather than having to wait in line to get said item. At least that is how other stores that have this service do it."

"Unfortunately I couldn't find anything I went there for. The website said the items were in stock for this location but I spent an hour and a half hour walking around the store not finding it. I would've asked an employee but they were all busy and the line to the check outs was really long. I still like the store, they have a lot of stuff and stuff that you can't get at many other places. Maybe I'll have to go when they're less busy."

"As many others have shared in their reviews, this store is apparently only open until 6 and not 9 like other Joann stores or what shows as store hours on Google. However, the staff is incredibly rude and only seems to care about closing their doors instead of helping customers and making sales. I tried to go last week and basically had the doors shut in my face saying they were closing in 10 minutes. I went again tonight and a lady (manager?) started shouting throughout the store that they were closing in FIFTY minutes. Then when I was checking out another customer came in and the cashier looked at her and said “we’re closing in FORTY minutes!” I will not go back… it’s miserable. It’s ok if they close at 6 but there are so many better and more positive ways to communicate this without turning people off and away."

"Took my elderly grandmother here last night, and it was not a great experience. Barely walked in the door and were told that they closed in exactly 23 minutes and would be kicked out, even if we were in line. Hours here on Google and on the door stated they were open until 9pm, not 6pm. They only had one wheelchair available, and it was broken, so she was quite uncomfortable. Thankfully we knew what we needed, but were un able to browse. We had a nice woman who helped us find what we needed to, as we were being very rushed, which is why I'm giving two stars vs. just one. When we were leaving a person, assuming the manager, stood in the doorway and kept shooing people away as they were closing. Over the loud speaker, we were told if we were there a second past 6pm, we'd be given a broom and forced to help clean up/sweep. I understand staffing shortages, everyone is still having issues with that, but it being shoved in our face like that was quite rude. Also, in my opinion, there were quite a number of staff there working. I hope the next time I go things are better."

"Nice store with friendly staff. Not as much variety of fabrics as SR Harris Fabric but they have a good selection of crafting supplies. Nice coupon deals and savings with the app. The decor is very expensive so the sale prices are still high on many items."