PetSmart Grooming 1140 West Elliot Road, Tempe, AZ 85284

"They really did nice grooming for our cat"

"I have had nothing but great experiences with the groomers here! My babies always look adorable! Highly recommend!"

"I have been having my dog groomed by PetSmart for over 7 years. Almost 2 years at the Tempe, Elliot Rd location. Today when I showed up for our appointment I was 5 minutes late and they asked me to wait. Which was fine, I waited while they finished with the dogs they were working with. The groomer then told me she would need to charge me a late fee because I was now 10 minutes past my scheduled appointment time. I pointed out that I had been waiting for at least 5 minutes since I walked in and she said well there's no one here other than you. That was true but they also did not check me in when I came in the door. I waited there just me and my dog for over 5 minutes. I then told her to just cancel the appointment. She immediately became defensive and rude. I then told her because of her attitude they had just lots a loyal customer and I would not be back. To which she replied fine. I then asked does that not mean anything to you? And she replied no, not really. Needless to say I will not return and I would encourage anybody to think twice about using the grooming services at this location."

"I booked my dogs' stay through the Petsmart app, and upon arrival none of my selections were in the system. It turns out that the checkout time and package I selected were not available. Without receiving any phone call updating me on these changes, it was a little hectic trying to sort out new arrangements at check-in. I was able to book an earlier flight to accommodate the new checkout time, the receptionist helped me select a new package, and the dogs did seem reasonably taken care of. However, I was a little disappointed that the dogs were not played with individually, but rather were just left to their own devices with the other dogs in a large play room. The staff was friendly and helpful, though. In summary, I would not recommend using the app as it does not appear to be properly synced with the locations' packages and hours. Also, if you are looking for more one-on-one attention, a personalized dog watcher would be your best bet."