Hourglass Green Cleaners

"Loved working at this business. The co-workers where great . Taught me in a timely fashion. Now I'm a professional dry cleaner. Probably would start my own one day Insha Allah (God willing)"

"Fabulous attention to detail. They always gingerly take care of my delicate items and remove all stains. I no longer live in Arcadia, however I still DRIVE from downtown Phoenix to bring all my Dry Cleaning to this location because they are that good!!! A+ service!"

"My spouse and I have used this service for a few years, my wife much more than I. Our satisfaction has been superb 98% of the time even as ownership and management went through a change. We give high marks on careful care and scientific cleaning expertise in your attempts to safe guard fabric and quality of cleaning our garments. We do and would certainly continue to recommend your services to others. Thank you so much."

"Brought a new unworn formal dress to be altered and it came back with an ink stain on the front. The owner said it must have been there all along and would not accept responsibility. She then accused me of being the sort of "personality" that would lie about such a thing. This is actually the second time they've stained a new garment and denied it. I fault myself for going back to them! This is not the way anyone should do business. They are overpriced and dishonest."

"I have been a customer of Hourglass Cleaners for many years and have been for the most part, satisfied. Over the past few months I have been terribly DISSATISFIED with the service I have received. I will NO LONGER be using them as my cleaners. If you choose to use Hourglass as your cleaners... be aware of the following.... 1. I took a brand new silk blouse in to be cleaned before wearing. It was DRY CLEAN ONLY. When I came in to pick it up, there was a tag on it, and I was told that it could not be cleaned. There was a substantial stain on the front in the middle of the blouse. When I asked the gentlemen why my blouse had a stain on it and it had not been cleaned, he replied, "It must have come in like that." When I told him it was a brand new blouse and it did not come in like that, he told me they could try to clean it again. When I came back to pick it up, it still had a stain, although less obvious. I have been unable to wear the blouse, as the stain is too noticeable. Hourglass never took responsibility for the stain and insisted on charging me for the cleaning. 2. I took a dress in to be cleaned for my daughters graduation.When I came to pick it up, I was told it had not been cleaned. (It was TWO days before graduation.) I was told that because the dress had leather panels on the side, a special signature was needed before it could be cleaned. When I asked why no one had called me to get permission for the cleaning or why no one asked for a signature when I dropped it off, I was told "I don't know."I was then told that "It looks clean. You can wear it." The dress had been in their possession for over a week and I dropped it off with the same women who was telling me it had not been cleaned. It also had a stain at the bottom. I had to scramble and find a different dress to wear for her graduation. 3. I decided to give them one more chance this week and Tuesday I brought a blouse in to be cleaned for my daughter who is leaving the country. I brought it in on a Tuesday and asked if it could be ready by Thursday, as my daughter had a 6 am flight Friday morning. I was told the blouse could be picked up after 4pm on Thursday.When I went in to pick up the blouse, it could not be found. After many minutes of waiting, the blouse appeared on a hanger, uncleaned. I was told, "Its not ready." When I asked why, I was told, "I don't know." When I said I needed the blouse today, I was told by Brad to "Take it to the hotel cleaners." Unfortunately, my daughter is not staying at a hotel. I left with a wrinkled, dirty blouse that is dry clean only. If you have cleaning that is important to you... DO NOT BRING IT TO HOURGLASS. If you do bring in an item to be cleaned.. TAKE PHOTOS OF IT before you drop it off. They take NO responsibility for damaging your expensive clothing. If you have a special occasion and need something cleaned... BE WARE... it will sit for a week or two, uncleaned and you will be told that "It looks clean...you can wear it." you WILL NOT BE NOTIFIED if there is a problem cleaning your clothes. Be prepared to pick up a dirty, wrinkled, stained item. Hope you are staying at a hotel with cleaning services!!!"