Stratus Building Solutions of Phoenix 3839 North 3rd Street, Phoenix, AZ 85012

"Horrible cleaning service. Their cleaning started off good but it got worse and worse and worse as time went on. We were told our office floors would be mopped every single day and video camera showed that it may be happened once every few weeks. When brought to the attention of our assigned Account manager, they said that they would correct it and it didn’t get corrected. This occurred multiple times and not just floor cleaning. Unemptied garbage cans, uncleaned toilets, missed cleaning days. We even had times where we came into the office in the morning with the office smelling like weed from the cleaner getting high while on the job the night before. We complained multiple times and we continued to have issues. We finally had to get a different cleaner because the service was so poor. When we told them that we were going with someone else, they immediately stopped coming, but continued to bill us for the remainder of the contract and said we Canceled their service incorrectly. I refuse to pay the bill for firing the company that could not resolve their own problems and do the job they promised to do. They responded by sending me to collections. Do not use this company as your cleaning service. I promise you will not be happy, I would give them a negative star if I could. The attached photos are of the toilet immediately after they cleaned it. Obviously they don’t clean it or had been cleaning it completely for sometime. Second photo of The floor that was supposed to be mopped every night and this is a small section we cleaned against the wall right after they said they mopped the floors."

"If i could give this 0 stars i would, a bunch of incompetent, money grubbing, unprofessional people i ever came across. Very much lack communication skills and they dont care if you succeed or not they just care more about a check then helping you grow as a business."

"We have been using them for a while now and in spite of promises they do not improve. Trash cans are not always emptied. only the center of the floor is cleaned. Sometimes the bathroom is missed. They do not sweep around desks. Getting ahold of them after they sign you is next to impossible. The only contact they make is with the billing dept. who says they cannot do anything about it. 99% retention rate.... possibly because they do not respond to your emails to cancel service. I have been trying to contact someone for over 6 months both my rep (Joshua) and the contact (Janett) given me by the billing department will not respond to messages or emails. Please contact me!!!"

"We have attempted to reach this company all week to cancel service and no one will return our emails or phone calls. The quality of service was adequate for what they quoted us for a weekly cleaning. However, over time, they level of service degraded to an unacceptable level. After 6 attempts with their company, the Regional Director finally communicated with us that he will cancel service and have our key returned."

"We have been using Stratus for our clinic cleaning for about 6 months now and have been very happy with their service. They are reliable and thorough. They do a much better job of cleaning than the companies we have used previously."