Anderson Appliance Service LLC

"Matt was amazing ! He came to the service call equipped with parts and great attitude . We have a 17 yr old Viking side by side and I am absolutely amazed we don’t have to replace it (yet) - easy and professional and very reasonable ! THANK YOU Matt !"

"I want to improve my rating review below. I am changing my review from bad to very good because you have to respect a company that will listen to your complaint and work to resolve the complaint. The owners contacted me and looked deeper into the diagnostics of my Viking dishwasher. Previously Anderson had fixed my Viking oven perfectly. So I expected they could fix my Viking dishwasher. It turned out to be a difficult problem. The end result is that they solved my problem honestly. The technician was always helpful and I will continue to use them in the future. I don't look for a perfect company but when a company steps up to clarify a problem you might have and resolves it that speaks volumes. I have a viking dishwasher and had Anderson come out to diagnose my problem. I told them the dishwasher didn't clean my dishes. They said the problem was a water valve and they couldn't get the part any longer. I got the part and they installed it. That didn't fix my problem.. They said the dishwasher needed a diverter valve and again they couldn't get the part. They wanted to charge me another trip charge too. The repair technician didn't think I should be charged the fee and called his office. They had to get the owner on the phone who said not charging me the fee was appropriate. I recently found the new part and called them to install it. They said they will not provide me service any longer because I didn't pay the last service charge. I spent over $600 with this company to fix my problem and they did not fix it. You will be well advised to stay away from this company who doesn't make sure they stand by their repairs. The diverter valve would probably have fixed the problem but they had me spend $600 just to get to the real issue. Stay far away from this company. There are several Viking companies that you can use."

"This company is a gem! They are honest, trustworthy, professional, and reliable! I called Anderson Appliance to convert my Viking range from gas to propane, fix a broken door hinge, and replace some broken lights. I had a good experience right off the bat speaking with Sierra. She is very nice and does a great job at communicating with you throughout the process. Steve came out to do the conversion and repairs. He was very knowledgeable!!! My range is working perfectly and I couldn’t be happier! Also, I need to mention that they are only 1 of 2 certified Viking specialist in the valley! Give them a call, you won’t be disappointed!"

"I can't say enough good things about Cher and Steve. As a homeowner with many Viking Appliances, I had the unfortunate experience of having an expensive fridge get a "sealed system leak" after about 9 years. Long story short, it was a nightmare experience between my Home Warranty company and Viking warranty repairs. Cher and Steve went above and beyond to help resolve the issue and did not even charge me for labor to install a sensor. Very knowledgeable and professional. Wish them the best and wonder why all service companies are not like that."

"We live in Prescott at least 100 miles from Anderson Appliance. We've had problems with the Viking refrigerator that came with the house we bought a few years ago. There is no Viking authorized repair company in my area. I got ahold of Steve and he quickly scheduled an appointment, arrived on time and completed repairs that appeared to fix the problem. However the fridge didn't stay fixed. He came back at least 3 more times (at no charge!!!) and attempted to make things right. I figured that the 10+ year old fridge was due to be replaced so I planned on buying a new fridge, a Sub Zero not a Viking. I told him that, thanked him for his trouble, complimented him for his quality service and thought that would be the end of it. He asked me to wait a bit before buying a new fridge and then he got back to me after he negotiated a smoking deal from Viking on a new unit and they even credited us for the money we spent with Anderson. Steve and his team were a pleasure to deal with every step of the way and they've restored my faith in customer service (a lost art) in general and through them in Viking specifically. Absolutely couldn't be happier."