MidFirst Bank 6508 West Bell Road, Glendale, AZ 85308

"Then guy in the back office. Blonde hair and glasses. Notary. This guy in incredibly incompetent. How do people like this get hired. Are you that desperate for help? This dude doesn't know the legality of anything. Wasted time. Totally unprofessional."

"It bothers me to leave unfavorable reviews but unless it's done it seems not much will change. Spent nearly 30 minutes to complete the simplest of transactions at the branch. It seems accountability, training and technology are in serious need at this location."

"It's very rare that I give a five-star review, but today the gentleman who answered my phone call was not only knowledgeable and very helpful, he was friendly, and had a good sense of humor as well. Whoever manages this location needs to make sure that they keep Grover around! I loved this account when I opened it, as it had zero charge on ATM fees which was logical as they only have a couple of ATMs on the west side and they're over 10 miles from my house. Unfortunately, that changed a few years ago and I wasn't aware until I saw hundreds and hundreds of dollars worth of fees on my account. $5.50 each (3+2.5) It would have been nice to know, they should have notified me, or at least giving me a credit on a number of the transactions at the point I found out about it. Neither happened. They really need to go into a business relationship with another ATM company, as it's so unreasonable to charge that much for such a basic service when you don't have enough ATMs across town to accommodate. I was thinking about closing this account but the service I received today was so top notch that I might reconsider. Great job Grover!"

"This bank doesn’t take responsibility for almost anything. Tried to blame a ridiculously long hold on my account on a retailer when it was midfirst the entire time. Manager of the bell road branch did absolutely nothing to help except sound condescending and moronic. If you hate your job, find a new one. Or just do the job you have. Closing this account as soon as funds are returned."

"This has been the worst bank that I dealt with. Opened the account for the $300 offer just to find out 3 week later that online account won’t automatically come with a debit card! And the offer is to make 10 debit card transactions. Seems like they intentionally want you to get the debit card late so you won’t meet the requirement! The online and mobile banking is the worst I’ve ever seen, very basic menu and can’t do a lot of stuff. I had to physically go to the bank to transfer money since the transfer menu said I had no eligible account ( I had already verified and deposited from my other bank account!) The rep wouldn’t want to expedite the card and waive the fee for me either. Very bad experience and will definitely close my account after the 6 months. I have two credit unions and they are much more up to date than this bank and have amazing online banking. Maybe it’s time this bank went public so it would have enough money to spend on different departments such as investing in an up to date 21st century online banking and mobile app!"