Nelson Estate Jewelers

"II don’t even know where to begin. The kindness, friendliness, knowledge, fairness, generosity, amazing service from the time you walk in to the time you leave you are treated like royalty. I will never forget how much they helped me.? Also won’t go anywhere else again. Thanks you so very much!! I went back a second time and was again so amazed at how well I was treated. These people, David in particular goes out of his way to help people with their needs. I look for jewelry just to go back there but I realize I don’t need to because they are like a family and welcome you no matter why you come in. I will always take my business to them. You won’t find better service or jewelry anywhere!! Thanks guys ❤️"

"My mom took some jewelry of hers and a couple pieces of mine to get appraised and possibly sell. Previously we made the mistake of going to pawnshops and I really regret it. But live and learn. She had the best customer service here. They treated her with respect and kindness and equally attentive towards her as maybe someone who is purchasing more expensive items. I spoke with a man on the phone (cannot remember the name) about my items and just from that small conversation I knew that I would be bringing more items in to get appraised and possibly have a custom ring made. I definitely recommend this place. I’ll be going today and hopefully we get that same level of service."

"Nelson’s is AMAZING! I went to them searching for a wedding band for my antique heirloom engagement ring, and they helped me think outside the box and find the ring of my dreams! After realizing it was too big and would be unable to be sized down, they custom built one to size for me, and it is gorgeous! Then, less than two weeks before my wedding, they squeezed me in to solder my rings together and re-size my engagement ring to match. They are so wonderful and I would highly recommend them!"

"I selected Nelson Estate Jewelers after researching and reading a lot of great reviews online. On 2/18/23, I took 5 rings and 2 bracelets in to get them resized and fixed. We discussed how we would resize my wedding ring from 4.75 to a 3.5, since it had diamond channels and it could cause a problem going that small. Dave, the owner, said he could try it, but he wouldn’t be responsible if something happened to the diamonds. I didn’t want to take that chance, so Dave suggested putting in a half gold band along the bottom of the ring with a smooth finish, which sounded great. This would prevent any issues with the diamonds. Three of my other rings were going to be resized from a 5 to a 4 and the other ring from a 7 to a 6.5. The two bracelets were also going to be resized from a 7 to a 6 once they were fixed. I traded in about a dozen pieces of jewelry (rings, bracelets, necklaces, charms, etc.) for $870, which would almost cover the cost of having the work done. I still had to pay $50 after it was said and done. Yikes! He did replace some watch batteries for me and said it was no charge, which I appreciated. I was excited to get the work done and was told it would take 2 weeks. After two weeks, I checked to see if they were almost done. I spoke with Aubrey, Dave’s wife, and was told they haven’t even started yet. She said they are really busy and it would take another 1-2 weeks! I was not happy! I could have worn my wedding ring for the last two weeks if I had known. She also made a comment about my wedding ring being more complicated because of the channels. Why? Did they forget what we discussed? I texted Dave to ensure my wedding ring would be done like we discussed. Dave called me and was justifying how busy they were and that he never said two weeks. He said he would try to get everything done for me by Tuesday even though he would be working on his day off. On Tuesday, I picked up my jewelry and tried on all the pieces. Everything looked beautiful, but I had a hard time getting a couple of my size 4 rings on and thought my fingers were swollen. My wedding ring was not what I was expecting either. Instead of a half gold band going along the bottom (as discussed), he soldered on a gold pad to the bottom center of the ring that acted as a bump. I was disappointed, but I let it go since it fit. I tried my rings on for a couple of days and still couldn’t get two of them on. I finally checked the rings with my ring sizing tool and sure enough one of them was a 3.5 and not a 4! Another ring was 6.75 and not a 6.5, but since I could wear it, I let it go. One ring didn't fit because it was flatter on top, which prevented it from going past my knuckle. I had to take two of them back in, since I couldn’t wear them. They could have saved me a trip if they checked the ring sizes when I was there. When I dropped the rings off on 3/11/23, Aubrey said she thinks Dave just assumed the 3.5 ring was the wedding ring size even though it was on the receipt to size it to a 4. They never said sorry or took ownership of their mistake. She said it would take 2 weeks, because they are really busy! It was their mistake and I was still at the back of the line. On 3/31/23, I messaged them that it’s been 3 weeks and I still haven’t heard anything about my rings. A few hours later, Dave texted the rings were done a week ago and that they left a voicemail! They never left a voicemail or I would have picked them up. And they were only going to call once? I feel they were overpriced for what I got. I paid $920 (trade in value and cost) to have 5 rings and two bracelets fixed/resized and 3 out of 5 rings were not done correctly or as discussed. My advice to the jewelry store is to do what you say you will do (i.e, wedding ring), check the sizing of the rings once you complete the work and with your customers, under promise and over deliver and don’t make excuses for wrong time frames and ring sizing mistakes. When you make a mistake say you are sorry and put your customer first. Sadly, I will need to go elsewhere to get my rings fixed right."

"Phenomenal experience! My fiancé and I had both of our rings custom made and we couldn't be more happy with how they turned out. We brought in our own diamonds as well as pictures of the designs we were looking for and they turned out even better than what we showed them. They're both very knowledgeable and immediately knew what would work best for our needs. Amazing customer service as well, Aubrey was quick to respond with updates on the process and pricing. I would highly recommend to anyone looking for high-quality custom-made jewelry."