Name Brand Exchange

"Incredibly rude staff and poor selection of clothing. The inside of the store was not clean and was run down in comparison to the other store on southern and Val vista. When I entered the store, the employee told me to make my kids sit on the ground and be quiet because there are too many breakables, not so much as a hello thank you for coming in. In response I told her I would keep my kids with me no problem, my daughter touched the clothing rack to look at a shirt and she told me, “do not allow her to do that!” I then filled out my paperwork, gave my id, and dropped off my belongings. When the employee called me back to the front, she told me all she could offer me for 5 brand new items was 6$. I happily took the money and my belongings and left. I will never be returning to this location and suggest others do not as well. The one on Val vista and southern is much more friendly, has better selection, is in a better area, and has much kinder staff that are willing to pay properly for your items. Days prior I sold to this location and made about 60-70$ on 8-9 items."

"Everything was great! But when I come in and exchange 28 items. Containing a. Pile concern counter 4 feet high in products like AF1 Yeezys Nike lulu lemon and a dozen jeans, then they hand you 68 dollars it creates this feeling like you just had some one go into your closet, take whatever they wanted and you were tied to a chair. Smh Worst part is some of the same products are priced at $68 for one thing so I don’t know where this algorithm is that they use but it needs to be adjusted to today’s market into what what they sell the product for. So this algorithm they used to develop a price is never accurate because the person inputting the information is actually judging a product based upon their opinion, and in the business world in today’s market 33% profit margin carry company to the promised land which is totally normal now when you get up to 100%, 200%, Margins. That’s a little concerning knowing that that are paying half of pennies compared to what they’re selling it for 28 items should not be times three I’m sorry I could’ve went to a different place of course but the lady was nice and kept a good conversation. That was the highlight of my experience and I almost disrespectful Offer, because I hate Goodwill, even more, if some other person in the store and indulge themselves in these products for a cheaper rate than by all means, but they need to raise their prices accordingly that they pay out so they’re not taking advantage of everyone and everyone time that they are giving his time free, and tho the store help people in times of need for cash. They also wouldn’t have a store if everyone stopped going to the stores to just get a little bit of money and they know that we’re in need of cash, so I employee to be wary of the offers that they may give you, especially if we’re going to drive from any other part of the town that Mesa , good riddance -#TwitterFingers"

"Kendall was amazing!!!! I loath clothes shopping. But I had lost a decent amount of weight (28lbs in 6-7 weeks thanks to being on Lexapro lol) and needed to finally just go and buy new jeans. I've always loved name brand exchange because they have high end jeans for the fraction of the price. Low n behold I ended up buying 4 jeans and 2 shirts for about $75. When I explained to Kendall why I hate clothes shopping she was such a sweetheart and helped me shop and find great jeans, 4 pairs to be exact . Kendall needs a pay raise for sure"

"Terrible place, I brang in a surpreme tee still in plastic never worn, brand new Air Force 1’s size 11.5 and some vans and Nike shirts. The lady had a very bad attitude and she offered me $21 for all over the items. How does that even make sense?? Easily over $500 worth of clothing and she had the audacity to offer me $21 for everything. Obviously the 40 percent cash or 50 percent trade is just a bait claim. I took all my items and left. It was a very good waste of an hour."

"The ABSOLUTE WORST Buy/Sell/Trade retailer in the valley. ***Pay Attention to the reviews when it comes to selling anything. Literally offered me pennies for Top Current trending items. $80(by check not cash) for lightly worn Jordan 1’s, Brand New Digital Green Birkenstock shoes, Essential FOG sweatpants and a few other pieces. I checked the racks and you can find better “name brand” clothing at your local Goodwill. There’s nothing there but overly priced screen print T’s. Take Highest paid resale shop in AZ out of your store description! Leaving one star only because the sales associate was pretty nice but clearly doesn’t know fashion! I was so appalled at the selling price I don’t remember the reasoning for pricing me so low smh..Store needs a huge revamp! Do Not Recommend, Sorry."