Scales 'N Tails Phoenix Central

"Came to this store to become a first-time reptile owner. Spent well over 450 on an enclosure, bearded dragon, and extras. They ensured me by spending the extra 150 on the 40g enclosure that I would be going home with something that would last my beardie a lifetime. After doing research and asking others, 80% of what they told me was completely wrong. I'll have to fork out another couple hundred dollars for a new enclosure in 6-12 months. One that is bigger and has doors on the front. I've already had to spend an additional 150 else where to make sure this one is suitable in the meantime. Feeling frustrated. Don't come here and expect that what they are telling you is right! Do lots of independent research before purchasing a reptile. Join Facebook groups and get first-hand knowledge from experienced owners. Don't make the same mistakes I did!"

"Dave was beyond amazing! We were purchasing our first spider for our sons birthday. Kinda knew what we wanted but so so happy we went to Scales and Tails. The lady there was nice but said Dave is the guy for spiders and she was so right! We ended up with all the goods and a gorgeous black Brazilian tarantula! Can’t say enough about how amazing our experience was! He spent so much time with us answering questions and getting the spiders home set up. He even let us see some new additions to their collection! We recommend them to anyone and everyone! Thank you!!"

"Awesome and fun place for the new comers / experienced reptile enthusiast! Honest responses and very patient to new comers. Red was absolutely fantastic! Her patience and knowledge set our family at ease. We are know proud owners to our first Leopard Gecko. Thank you"

"I went to put a rare color boa snake on hold and paid $100 out of $250. Called to check on snake and was told “they don’t know what snake I am talking about.” The snake had just mated and they wanted me to bring the eggs back in. The store must have decided to steal it from me and act like they don’t know anything for the eggs to make more money. Don’t know why? I was going to bring in the eggs. My children are extremely sad. We were excited to have a new pet. Shame on them"

"I wish this was a good review because the store has great products, neat reptiles, and decent prices but i went in today to get a hundred feeder crickets at 1:15 and the long haired gentleman shook three towle rolls into a bag and charged me about 10$ i have bought a hundred many many times and know what it should look like in a bag so i kindly asked him to give me the amount i asked for so he shook another towel in it and gave it back to me still short and without counting. They have tubes to make it easy to get close but nothing of the sort from him. I did not want to argue in case i was wrong so i got home and counted out the 68 crickets in my bag quite bummed i got over charged and that my purchase didnt warrant and worth. I hope even on a sunday the employees can not be careless and give the customer at the least what we pay for and maybe add in some customer service to make it worth returning. This location is clean, well stocked and very unique."