Phoenix Dog Cat Bird Hospital

"Finding a new vet in a new city is always tough. We found the practice to be welcoming, efficient, thorough and very caring! Dr Sosnow was very approachable and listened to our concerns with patience and concern. We plan to bring all of our pets here and would recommend Phoenix Dog Cat and Bird to any friend or relative!"

"I 100% recommend bringing your fur babies to this veterinarian clinic. Everyone – from the receptionist to the technicians to the veterinarians themselves are very helpful, very knowledgeable and incredibly caring about your fur babies. I’ve been coming to this clinic for the past seven years, and in every visit I am greeted with a friendly smile and a genuine interest in assisting my fur babies to continue leading a healthy lifestyle and/or providing a solution for any ailments that they may be experiencing."

"Like others have said: don't. They will kill your pet. It has been months and I haven't stopped crying because of what they did to my little chihuahua. Our dog, Stitch, came in for a "routine dental cleaning". They told me everything would be fine and he'd be okay for the holiday season. And two weeks later, on December 26, 2022, he was dead. Have the report that shows the reason he died because the team - in particular, the vet tech, Freddy - used a tube that was much too large for his small body. Have had other vets review the medical procedure report and all come to the same conclusion: they used the wrong sized tube. They told me that they would've FORCED the tube in for this to fit - TORTURING MY DOG. Forced it down with so much might that it RIPPED his throat apart. That's what other vets said to me when reviewing the medical report. They were absolutely shocked. Even the insurance company told me to put in a state board complaint after. The tube was so large that it tore his trachea. He suffered for TWO weeks with breathing problems, I would have to deflate him, and on numerous pain medications. He was so lost at what was happening. We barely slept because we had to deflate him in the middle of the night. We were in and out of emergency care. The hospital tried to save him by repairing the tracheal tear and he died on the operating table. Also, the amount of deflecting of the blame was mind blowing. Instead, we were directed to their insurance company to be "dealt with" in the end when we were broken hearted, emotional, trying to get answers, and lost. All we wanted to do was sit down with the vet team especially Dr. Sosnow and with a mediator present to discuss what went wrong. Instead, we were told to talk to their insurance agency. That their lawyers told them not to talk to us. Again let me reiterate that even the insurance agency was shocked and appalled once they read the report! Others I know were told that went back to this office was that they acknowledge their errors and fixed the procedure. But we never got an apology. Sosnow and team hid behind attorneys instead. We were treated so poorly because sadly, pets are property in this state and not family. I would not recommend coming here unless you want a dead family member!"

"I’ve been taking my old man Coffee here for as long as I’ve had him, and I can’t imagine taking him anywhere else. It’s been at *least* 7 or 8 years now, and they’ve helped him through not only regular checkups but also a surgery on his leg, and I trust them like family with my old and anxious rescue boy. I cannot praise Dr. Sosnow enough and say enough good things about her, she’s incredible! Recently we worked with a Frank who made us feel like he genuinely cared about the well being of our pet, not just on the surface. Everyone we’ve encountered there is great, this is the place you want to take your baby!"