The Vida Lifestyle

"The agent, Diana, was exceptional. She explained how best to use my account, i.e. points, dollars, and certificates, and she competed my reservation expeditiously while answering all of questions. She was personable while being professional: a real treat conversing with a "for REAL and NICE" person / agent."

"Great location, room space is great, love that my room had a fireplace. Felt at home customer service to point."

"Before June of this year I would have given Vida Lifestyle 5 stars and had nothing but great things to say. But then they got super salesy and pushy about me upgrading. I told them I couldn't afford an upgrade so they transferred me to someone who pushed even harder. They dismissed my concerns about not being able to afford it in the long run and I caved and upgraded. Flash forward to December and I call to cancel. Juan in finance told me what I was giving up and that I would not be reimbursed for money already paid. I understood. Four days later a payment comes out of my account. I call to let them know there has been an error and they said someone in finance would call me on Monday. It's Monday, no one has called so I call them. I explain to Nick that I canceled this upgrade and would like my payment refunded. He said that I cannot cancel until I've paid back the $400 Vida cash I used in September. I told him I was not made aware of this when I spoke to Juan to cancel. He told me someone called after I had spoke to Juan to tell me. I never received a call or voicemail and I told him as much. He said if I paid the remaining amount of the $400 today then they would cancel my upgrade. Obviously, I can't afford it all at once, that's why I'm canceling. Once I get this straightened out I am never using this company again."

"We used Vida Lifestyle to book our Mediterranean cruise. Their service was perfect. We had no problems and offer our gratitude to them."

"We recently spent 5 nights at El Cid Marina all inclusive resort in Cancun and they far exceeded our wildest expectations. The room was spacious, clean and the daily service was excellent. Food through room service and the restaurants was all outstanding but the French restaurant was a memorable event for both food and service. Incredible value for an unforgettable vacation!"