Katherine Schmidt - State Farm Insurance Agent 13331 West Indian School Road, Litchfield Park, AZ 85340

"Kathy and her team at State Farm are truly exceptional. Their knowledge is unparalleled, making sure that we receive the best possible coverage tailored to our needs. Not only are they experts, but they are also incredibly friendly and approachable, Additionally, their responsiveness is remarkable. Overall, Kathy and her team are top-notch, I appreciate you and your team. Thanks so much Kathy."

"Again, this lady is ridiculous. She lies we most definitely called her during business hours 4x and left a voicemail at the correct number as this is the only way to get ahold of her and she doesn't respond. She doesn't even try to figure out who I am as a customer and is never in her office during business hours. Do not use this person as an agent. The absolute worst. Doesn't value your business and should not be an insurance adjuster at all."

"If I could do zero stars I would. My family and I have had this insurance for years. I believe at least 10 years. Our insurance rates have kept climbing. We called 4x and Katherine doesn't even bother to call back each time. Incredibly rude person. Can you imagine if we had an accident, or something happened to my family and this woman doesn't even bother retuning a phone call? I most definitely will be complaining to corporate. She should not be in customer service at all. Doesn't even bother calling her customer back.... rude, rude, poor customer service. Thanks for showing us how much you value our business. Signed disgusted customer, Kristen"

"Don’t recommend, they would increase my insurance price every month and when I would call to try to fix it, they claimed “there was nothing they could do”."

"I was sent to this office after my agent retired and was less than satisfied with the customer service. When I first called the office I was given wrong information and when I questioned it with the agent herself (Katherine), she apologized profusely, indicated that it was a staff training issue and that she would correct it. She set up a personal visit to come to my home, to meet with me and go over policies the following week. She did not show up for that meeting and did not call to excuse her absence or apologize. Needless to say, every contact with her office has been disappointing. I have since cancelled my policies."