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Pinnacle Family Medicine
14044 West Camelback Road, Litchfield Park, Arizona, United States
About the Pinnacle Family Medicine
Pinnacle Family Medicine is a trusted medical institution located at 14044 West Camelback Road in Litchfield Park, Arizona. As a leading provider of primary care services, our dedicated team of doctors and healthcare professionals are committed to providing comprehensive and personalized medical care for individuals and families of all ages. From routine check-ups to managing chronic conditions, we strive to be your partner in achieving optimal health and wellness. Visit Pinnacle Family Medicine for compassionate and expert medical care in a welcoming and comfortable environment.
Photos of Pinnacle Family Medicine
14044 W Camelback Rd # 204, Litchfield Park, AZ 85340, United States
Opening hours of Pinnacle Family Medicine
Monday:
12:45 - 17:00
Tuesday:
12:45 - 17:00
Wednesday:
12:45 - 17:00
Thursday:
12:45 - 17:00
Friday:
12:45 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Pinnacle Family Medicine
"THE ABSOLUTE WORST doctors office in the valley. I went to them for a few years while living down the street in LP. I waited for 18 minutes for anyone to answer. When they finally did, she asked the standard questions and told me she didn't have any records before 2021. I asked again, so you don't have my shot records? Even thought I've obtained them from you before and you got them from my pediatrician at the beginning of my autoimmune testing? She told me no, got extremely defensive, rude, and told me that how can she be wrong when she's looking at right now and not to question her. I asked her what her name was as I have NEVER been treated so poorly by a customer service representative for this company. She then said her name three times in a row in different vocal fluctuations with attitude, and yelling. I told her she needed to stop speaking to me in the tone, as I am just trying to get help. While I am talking she starts yelling over me and completely losing her mind, to the point I told her I would be in Monday to obtain MY medical records, which I have the LEGAL right to. After I hung up, she called me back AGAIN to quickly yell at me and state that she would be living a message in my file that I was rude. AKA she knew she was in the wrong, but instead of owning it, wanted to "beat me to the punch," so these claims counselor be validated. I have NEVER had someone call me after to continue to harass me and then threaten me. I have been there post 2021, so the fact they didn't have ANY records prior to that puzzled me. I let her know that I definitely saw them after that, and had to stop going due to one of their NPs and lack of knowledge/staffing. The amount of emotional trauma I went through thinking there was something wrong with my heart was something I wouldn't wish upon anyone. I still never left a review and gave them a chance to write their wrongs. The former NP was fired (confirmed before I went back), but while getting autoimmune testing done, told me I had a heart issue. In my mid twenties this was terrifying. I had to go to a specialist and spend thousands to find out there was nothing wrong with my heart. I gave them another shot after, mainly to express the malpractice and concerns I had and what that caused/cost me. As mentioned, I have been getting testing for autoimmune disease related stuff since I was a kid. They HAD to obtain my records from my pediatrician years ago, as they were needed for my continued testing. I have obtained my records from them in the past for school and even had to get another shot during that time. Quite recently. So I know they do in fact have them. Which is why I was questioning how that was possible. Veronica just took it to a whole new level because as she mentioned, "I was questioning her." A doctor should 1) not be practicing on a patient if they don't have their prior records 2) should have all records on file for all treatments and services provided. This office has cause me SO much mental, emotional, and physical distress over the years it brings me to literal tears when I think about the trauma they have put me through, and now I can't even get my records!"
"Best experience I have had in a Dr.'s office in over a decade. Thank you Crystal Qureshi, PA for taking time to actually listen and hear what we were saying, it's been awhile since someone in the medical field has taken the time that she took with me. The staff was and continues to be helpful. Thank you to Denise (staff w/Pinnacle Family Medicine) she has also gone above and beyond to help. Highly recommend."
"I absolutely love my physician Crystal. She really takes the time to understand my concerns. She is extremely professional and one of the most kind and relatable people ever. She’s super cool. The front desk, billing, and management can use some professional training however I’m not going to knock a star away because Crystal is that awesome. She makes up for the rude front end."
"How incompetent does a medical facility have to be to have another doctor (that is also a patient) leave a bad review? This bad. I’m giving it 2 stars because the doctors are solid. The level of incompetence with your PA is baffling. My wife always wondered why I thought seeing a PA was a waste of time. Now she understands. But after this whole debacle, the front staff who has no culpability in this, agreed this was a mess and we’d be better off somewhere else. I’ll take their suggestion. And if I ever performed at a level at my own office that my staff would “say go see somebody else” I’d be ashamed. Phone calls and professional courtesy go a long way. A two minute phone call was all it takes to not look incompetent."
"Grateful for the amazing customer service at Pinnacle Family Medicine. Dr Engstrom is fantastic and listens well. The entire team from check in to technicians are great and caring. Like all medical providers they are extremely busy and you should plan your visits accordingly. I also like their locations in the west valley. Check them out for yourself, time well spent."
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