CVS Pharmacy,

3931 South Gilbert Road, Gilbert, AZ 85297

"They will rip you off and then make it sound like you picked it up and they have no idea what you are talking about. They will hold your other prescriptions hostage until you sign that you picked up the missing medications when they don't know what you are talking about. Until you scream at them and call corporate office and corparte has to tell the idiot pharmacist, "you can't hold her other medications hostage. " Then bam just like that they find the missing pills. Never applgizing or admitting they made a mistake. 'I didn't do it." Really no sh-- you didn't but your co-worker did it. Fu------ idiots rip people off. COUNT ALL your pills because this location likes to rip you off then call you a liar. Get with it you stupid idiot's. I hate this CVS AND ALL OF THE CVS'S."

"I am a pharmacist and I came to take care of my sister after her surgery. My sister had surgery today and the provider sent over a prescription at 5:30pm as this is when she was discharged. This should have been plenty of time for the pharmacy to fill an ACUTE prescription if the staff knew what they were doing and CVS cared enough to have adequate staffing. My sister’s husband went to pick up a pain medication for her and he arrived at 7pm and waited for over an hour to try to pick up her medication, but by then it was time for the pharmacy to close and they couldn’t get it done. They were clearly understaffed and the pharmacist was focused on processing a refund instead of filling an ABSOLUTELY necessary medication. I know how pharmacies run and her excuse was the “timer on the safe”. Well if this medication was filled hours ago that wouldn’t have been an issue. I am absolutely APPALLED by this pharmacy and she will not be using this pharmacy again."

"Disappointed because this CVS has actually been very helpful for 5 years. Today, not so much, called yesterday to get a fill, all was fine and then called before pickup today and they told me they are out and it will take 5+ days to get more. This is why I called yesterday, when I was told everything was good. The pharmacist on the phone today, she didn't care at all and offered zero solutions, the answer to everything was no. Was I frustrated? Absolutely! When I explained this, while still searching for a solution, I was literally accused of verbal abuse without any basis, then was told "I know you're struggling"" and was then hung up on. No, I am not struggling, but thanks for assuming! After this, I called another local pharmacy and they were out too, BUT a solution was immediately offered to me, actually more than one and now I am all set, no 5+ day wait! They took some extra time checking a few things for a customer in need, the same things that CVS easily could've done! If I treated my customers like this CVS, I would be out of a job in 5 minutes! If you go to this particular CVS, do yourself a favor and ask for Rohit, he is great to work with, but unfortunately was not in today."

"I'm a prescribing physician and I just got off the phone with a woman who didn't give her name, but while I was clarifying information she sent me over in a handwritten fax (incredibly messy), asking me for my NPI number, (which I could see was already written on the form, so didn't forget it when I left the initial voicemail), I began speaking to give her the number again, and she barely let me get out a word before telling me to CALM DOWN (I had her on speaker phone, not upset at this point, possibly speaking loudly), but then as I clarified I wasn't upset, she continued to talk over me and put me on hold. I hope she's just having a bad day, but if not, I hope that she doesn't have much interaction with patients or other people because she was so unnecessarily, incredibly rude. Everyone deserves grace and patience and I wasn't given any by her, so I hope she makes a choice to not do that to anyone else, or the management staff at this Target CVS ensures the possibility of her to treat others that way is permanently removed."

"Excellent customer service!!! Since it’s located inside target, I don’t have to wait in any drive through for my prescriptions. I always get text notifications about my prescriptions beforehand so it saves a lot of time. The new pharmacy manager has taken this store to the great height in terms of customer service. He goes above & beyond to help the patients. Pharmacy technicians are friendly and helpful too. Congratulations and Keep up the good work!!!"