Goodwill Retail Store and Donation Center

"Went into Goodwill yesterday and there was a sign that said all yellow tags were $2 dollars and red tags were 50% off. I got some clothes and some had yellow tags. They were in the Christmas section and when I went to check out I paid full price. I asked the cashier why I wasn’t getting the discount and he said it excluded Christmas items. When I was leaving the store I checked the sign again but it never stated that Christmas items were excluded. If that is the case, they should have added it on the sign so people would know."

"Terrible customer service. Second time I came in the girl walked away from the register for minutes. Like hello!! I just came in today to get a blanket 3 minutes before close and the girl turned me around. I know how low vibrational and basic minded most people are. So, I'm not surprised that she didn't consider my circumstances. Or, in general have the courtesy to lete get my item and go. Trying to sound all professional about trying to get everyone out by nine with her bimbo self. I don't normally do snitching shut like thos. But I'm definitely calling corporate cause im campung out tonight. Until I have more money on payday for my bnb. I'ma nomad. And, I didn't get an attitude nor make a scene. Luckily I have a rob and a sweater to keep my warm. Luckily I'm in a real good mood for my sake aswell. Cause I don't have time to be getting in no argument with nobody over barging in their store. But I will be getting the young ladies name and reporting her."

"Tracy at check out was amazing. I give her 5 stars!!! She was great at communicating and knew when to ask for back up cashiers as the line grew longer. She was very sweet and is a great employee!!! Store was also In a well kept condition. But I have a bone to pick with the company’s decision makers! The reason I only selected three stars was because I was informed by another employee that the dressing rooms were still closed and that corporate said they expected them to be closed indefinitely. I know they were closed because of Covid a few years ago, but come on, that isn’t really a thing anymore. It was frustrating for my elderly mother to try on clothes in front of the dressing rooms, along with other customers. My mother had a hard time trying on clothes with out falling over and she nearly fell a few times. If there was a seat available like the dressing rooms have that would not have been an issue. I hope goodwill has good liability insurance when some one does falls over. Also one cannot purchase clothing without trying them on. trying on clothing over clothing isn’t a good representation of how they fit. On top of that my mother and the other customers had to be extra cautious as to not “flash” their body parts to other customers when removing shirts. We ended up spending $185 on mostly clothes for my mother. With spending that much I expect to be able to have access to a dressing room. Corporate you need to change the dressing room policy to be available to your customers again!!! I can only assume how much you have lost in clothing sales. Including my sales in the past due to the fact dressing rooms are not available. At the very least if you are not willing to update the dressing room policy then update the return policy on clothing, to provide actual refunds since YOU are not willing to let people try on clothes. I don’t want store credit I would want my money back! This is not in your customers’ best interest to NOT let us use the dressing rooms and not provide clothing refunds. And I know I am not the only person that isn’t happy with your choices!"

"This Goodwill has potential but needs a little Training. The store was pretty organized and tidy. The prices are a little higher than the East Valley locations, but not too bad. The reason for 3 stars is that Management cares more about the Clothing section than to get the people waiting in line through. There were approximately 10 customers in line, 1 cashier, before a relief cashier opened another line. Management called for backup for straightening the Ladies Clothes, but decided to avoid the actual customers. The cashier that opened the additional line needs training on how to scan with efficiency. He would scan, then wait for the cash register to load the item scanned, then place it in a bag. I only purchased 3 DVDs. Other locations scan the items, place them in the bag and give the total, once everything scans. I don't blame the cashier, because this is a Training misstep."

"Aisle clutter free. Workers were great, very helpful. I wasn't able to find what I was looking for but the worker pointed me in the right direction. Only complaint I have is the fitting room was not available to the public due to Covid. I had a basket full of clothes and couldn't try them on. The worker did say I can bring back in 7 days if it doesn't fit."