Thrifty Car Rental

"The Absolute Worst Rental car company ever! Seriously unprepared and the team is not very educated on how to get rental cars. I would rather have walked to my destination and I actually would have gotten there faster than this line! Next time just UBER for 3 days, it would be way more worth it! Time moves so SLOW here!"

"I had the best experience you could get when I used Thirfty. There was barely any line when I got in and the guy who helped me check in was really nice. We went to where the cars are and we're told to go pick out our car. We chose a hybrid CR-V. The low tire light was on but we checked all of them before leaving and they were all fine. The tank was about 75% full which was perfect. Drove the car for almost 1k miles all over Arizona, and didn't have a single issue. The return was super simple, just park and leave the keys and head to your terminal. I quickly got my receipt and there were no issues and I was refunded my deposit immediately. Thank you Thrifty for making my trip go smoothly!"

"My recent experience with Thrifty Car Rental was marred by inefficiency and hidden fees. Despite promises of online check-in to streamline the process, signs displayed at the location, it saved no time; I still endured a frustrating 1.5-hour wait just to speak to an agent. Despite receiving an email confirmation for a BMW X5, Thrifty Car Rental attempted to foist an electric vehicle upon us upon arrival. This was unacceptable, especially considering our three-hour drive ahead, rendering an EV impractical. To compound the frustration, upon reaching the counter, I was informed that and I was offered a compact car instead, with an added $20/day fee! This bait-and-switch tactic, coupled with false promises and exorbitant wait times, leaves me thoroughly disappointed. Thrifty Car Rental's misleading practices and lack of regard for customer time make it a company to steer clear of."

"Terrible! On Feb 14 we arrived at 2:15pm to pick up our car. By 6:00pm we were still waiting and not even close to the front of the line. We had to seek out another car with another company on site as I had to get my daughter to a medical clinic before midnight and I had my doubts that there would even be a car for me once I got to the check-in desk. Once I was safely at clinic I called Thrifty to release the reservation so the car could be given to someone else in line. As this was a prepaid reservation I was told I could not cancel and would be considered a "no show" therefore no refund. It's now under dispute. A hassle I don't need. I wish I had read reviews before booking as it looks like this is a regular problem with Thrifty Rent a Car. Please see photos. This is one line up for Thrifty/Dollar. It appeared they were severely short staffed at the front."

"This is the worst car rental experience of my life. I have been waiting in line to get my prepaid car for over an hour and a half. Every other rental company in the building has no lines but here I am at Disneyland. Going to spend longer in this line than I did on my flight. Wish I could just walk to a competitor but I was hoodwinked into a non refundable prepaid. I wouldn't book a car here again if it were free. Get your business together thrifty. This is unacceptable and embarrassing and you all should be ashamed. Edit: my brother-in-law landed in Phoenix the next day. He rented from Hertz and had a car in less than 10 minutes. He noted that the Dollar/thrifty line was all the way out of the building, and people in line said they'd been there for 2 hours. Apparently I wasn't just unlucky. This is how thrifty plans to do businesses. They don't care how awful they treat you, cause you're stuck there and they are getting your money anyways. Rent anywhere else."