Days Inn by Wyndham Airport - Phoenix

"WORST staff ever! DONT GO I’ve never felt more uncomfortable by how rudely the manager/supervisor etc treated the room cleaning lady’s plain disrespectful in front of us and the housekeepers constantly apologize for how nasty the sheets are and they blame it on the washers downstairs because they only use powdered laundry soap and that’s it!? No bleach or anything professional! I 1000% believe them just on how much they apologize and every time they would come back with a new sheet it would have a stain on it and I mean ALL of them! me and my family had to wait over 30 minutes until the poor lady could find a clean one and to make matters worse we had BUG BITES!! My kids and husband had to stay in a motel and it’s sad to say it was 100 times much better I never wanted or want to see a manager scream and dehumanize someone in this industry it’s plain disgusting and unattractive!"

"This was far and away the worst hotel experience I have ever had. The room was dirty, the attendant was lazy and unhelpful and the breakfast was comprised of a Ding Dong, yogurt and granola bar...Ding Dong for breakfast? The location did not appear to be safe either as there were random people smoking in the hotel parking lot (outside my door) all hours of the night. The bathroom was moldy, broken down and disgusting. It took a little trick to get hot water in the shower, otherwise it would have been a cold shower as well. When I asked for a receipt I was told one would be emailed to me and that never happened. When I checked my credit card transactions, I noticed I was double charged for the room...just keeps getting better. I cannot recommend not staying here highly enough."

"Naturally the price was low, but when you're charging for a place it may be modest, but it should be clean. Cigarette ash on the baseboard in the bathroom is just one example... in a supposedly nonsmoking room. Carelessly hung, scant towels, hair in the sink, hanging off the faucet, on the torn sheets and dust, dust, dust. Shuttle service is good but a bit confusing, as an airport parking shuttle service has been contracted, but with no identifying markings, or information on your booking itinerary. I was at the airport for hours expecting a Days Inn shuttle, watching what I later discovered to be the contracted service drive by repeatedly... who knew? On speaking with one of the drivers, he mentioned that it was suggested that the parking shuttle service name should be included on the website and booking confirmation, but this appearently has not been done. The free breakfast was described by the manager as, "grab and go", so we'll see what tomorrow brings in that regard... yes, that's right, I'm writing this on the night of my stay, and tomorrow I'll be away, with thanks! The irony is that you are made to pay up front for a damage deposit... to prevent much of what I found in the room upon my arrival. I informed the manager of the rooms state, but he seemed at best indifferent, and seemed to deflect my concerns. These are just a few first impressions of the place. I wouldn't go back, even if I was paid."

"We live in Flagstaff and got this hotel for a night so we could sleep a little before dropping my boyfriend off at his 6am flight the next day. We got in at 11pm. So, we were only going to be there for five hours. The hotel room itself was very dirty, and someone had stolen both the iron and one of the lamps that stick to the wall on the side of the bed. There was blue stuff on the walls that didn’t belong and we barely had blankets and pillows. The blanket was a sheet and a fleece blanket and then we had two tiny pillows, one which hardly kept the stuffing in one place to be able to use. On top of a dirty room, someone from the airport got our room number instead of the front desk for the shuttle from the airport and called us 5 separate times from 11pm to 4AM regarding the shuttle, even though we explained multiple times we were not the right contact. When we called the front desk to tell them this was happening and we were trying to sleep, we were met with a very rude response and zero help, therefore we had to unplug our phone for the remainder of the time we were in the room. I told the person at the front desk about this horrible experience and they looked at me with an expression pretty much saying “okay…anything else?”. They did nothing about any of my feedback and I am really disappointed that 5 hours in this dirty place cost us over $100. DO NOT STAY HERE! Not worth your money, I would have rather woke up at 2am in Flagstaff and just did the drive to Phoenix and back without having to stay here."

"Booked last minute for one night. We left early did not last the whole day prob about 5-6 hours. First off the the person that checked me in was super nice. But once I open the hotel door it was bad. We are thinking about reporting them to the health department the room seemed like it had mold in the bathroom the paint was chipping. The sheets smelled like smoke and I asked for a non smoking. The room was not in best condition not sure how they let people sleep there everything is falling apart. Light was broken didn’t work. I took so many pictures of what was wrong and what is a hazard towards a person. I also want to mention how the bathroom window was see through anyone can see you. Also there was no room to park my car. I just made my own Parking as others were parking in dirt."