Kelly Koloseike: Allstate Insurance

"Hope you like working with automated computer customer service. Also, bait and switch pricing. My excellent driving record, per Allstate’s GPS tracking of all my trips, still led to a increase in yearly premium of $236 yoy (16.5%). Plus, increase of 26.5% yoy (no claims made)."

"They are kind. The rates are high. I even don't have any accident for 20 years and none in US. Everytime need to make them remember my daughter's success. I am also paying huge for my other daughter, she haven't have any accident since she got the license meaning for 3 years. I didn't have time to switch. I will be switching soon."

"This has been the best office to have car insurance though! I can just email them questions or to make updates and they respond quickly and get it done for me with no hassle on my end. 10/10 recommend!!!"

"I have been a loyal all state customer for years. I have never filed a claim, always been on auto pay, and well this year I had a leak in my kitchen. Not only did it take 4 months of proving my kitchen's value, it took the input of a manager to receive the funds to fix our kitchen. Now our policy premium has doubled with no notice other than a standard email of review your documents online in your all state portal. I called to discuss and while they were sympathetic they had no ways to help or offer any level of refund when they auto withdrew double funds of my policy. Unfortunately they seem like a great company, when something happens they show lack of support and disrespect to the situation you are in and charge you double."

"Worst experience ever with this agent! This was my first time getting insurance on my own and I went with the insurance my parents used being that they had a great experience. I ended up canceling with them for a better deal elsewhere. Even though I canceled my insurance with them, they still charged my account for 2 months. When I called the agent to ask her to fix her error the first month, she said everything was done. On the second month, I asked her to email me proof that it was changed and she hung up on me. I spoke with others in her office and they all seemed incapable to canceling a policy. I called the 1-800 number and come to find out, she was never supposed to insure my car in the way that she did. I don't understand how people like that can still keep their job."