CVS 6370 North Campbell Avenue, Tucson, AZ 85718

"CVS on North Campbell is the best pharmacy in Tucson. Jake the pharmacist is very chill and always has a smile for customers. He takes the time to answer any questions. This extends to the other people who are the friendliest of any pharmacy around. Most places the staff looks miserable but it’s very different here."

"Never gotten good service here and they seem to short staffed on a regular basis at this location. Most times no one is at the counter and you have to ring a bell for help which sometimes never comes to the counter. And if there is someone at the counter sometimes you have to wait a good 5-10 mins for them to finish up with their conversation with each before they will even acknowledge you are not invisible."

"I was pleasantly surprised that there was a program that gave me such a good discount and I walked out of there with a great deal. Dealing with Vicki was great! She is very nice and very helpful. Thank you."

"I have had an issue with my prescriptions going through this week. I have not had this issue before. I have been getting the run around all week. CVS blaming the insurance and the insurance blaming CVS. So I was understandably frustrated by this point. Insurance again stated that there are no issues with my insurance. So I called CVS. The female who answered was rude. She must have already been having a bad day so I tried being extra nice. While I was trying to explain the situation, she cut me off to tell me what she thought was happening. I tried explaining that it was not the same situation she was describing. She again interrupted me to allow her to finish. Firmly I told her this is very frustrating and that I have not had this issue before. She told me to stop yelling at her. I said I'm frustrated but I'm not yelling. She proceeded to argue so I asked to speak with someone else. I just wanted the issue fixed so I could pick up my prescriptions. After a few minutes. Another female answered and ruffly stated that if I'm going to be yelling then I could call back another time. I explained that yes I'm frustrated and have the right to be, but I'm not yelling. How I was speaking to her is how I was speaking to the female before. She said I was lying and that she was standing next to the other employee and could hear the whole conversation. I told her, then you should know I was not yelling. Finally I was able to explain what has gone on so far this past week with the back and forth situation. The second female gave me some new possibilities and said to call the insurance again. Still at square one with no real help and no prescriptions. My new specialty Dr only sends prescriptions to 2 CVS locations, not sure why. This location gives CVS a bad name for me personally and I hope they don't treat anyone else like this. I have worked in customer service for over 17 years. I know first hand the customer is not always right. This was not that type of situation. I was greeted rudely and it escalated from there. I will gladly switch locations after this situation is cleared up. I know everyone is getting burnt out and stressed but I think that is the time to be kinder. Hopefully those 2 females have a better week."

"Only issue is that they don't keep all medications in stock, they won't order any more until you have a prescription refill, and the orders are often not filled until after you run out of medication. Also the automated system is not helpful for anything like this so you need to speak to a pharmacist throughout the whole process, and the phone tree and hold times are awful."