Grainger Industrial Supply

"The Compression Valve in my Kohler shower failed. Had to turn off the house valve to stop it. Failed part was easy enough to determine. Google search showed it available for shipping from lots of places - but simply not in stock. Even made a couple phone calls. Grainger won the "Expected delivery by" match with a 1/5 delivery. Opposed to Prime, etc. with a 1/12 soonest delivery. And Grainger's price was competitive. ...as long as it arrives by 1/6... I got a notification it shipped early! What? What! Grainger shipped it before the end of day? Within hours. I got it this morning on 1/4! And it was the correct part! I easily replaced the part and now have my water back. What would have been a $615 repair w/no guarantee it would be fixed w/in 24hrs, was now a $61 fix with only a day and a half of minor inconvenience. Thank you Grainger for such a fast fulfillment!"

"The person who answered the phone was able to find the capacitor I needed and direct me to the nearest location it was available. It was waiting for me when I got there and I was on my way home with the new capacitor in just a few minutes. The woman working the counter was friendly, efficient and very knowledgeable about capacitors. The new part is installed and the heat pump is again heating the house. Thanks Grainger."

"Absolutely the worst customer service i have ever experienced in my life! Manny is the worst example of a contractor support rep i have ever met. and unfortunately the coworkers or managers around him choose to allow this unacceptable behavior i will never send another customer to your stores as long as this trio is together. There is absolutely no way to ensure that a customer will be treated with any more respect than i was treated with today!!!"

"This place cancelled my order for sitting there longer than 10 days. It was an extended backorder item I ordered in March and wasn't ready until September. Nobody contacted me when the item was ready! I had been calling them once a month for an update, and yet they couldn't spend a couple minutes to either leave a voicemail, call and talk to me, or send an automated email much like the automated message this review is about to get. I won't be returning to this branch, and will look into other options for industrial supplies based on my experience with this purchase."