Earnhardt Toyota Service Department

"Trying to get simple maintenance done on a brand new Tundra. Big two had beyond horrible customer service and incredibly disrespectful. Called Amber with Earnhardt and she was incredibly nice and took care of us immediately. Great customer service and we look forward to future business with Earnhardt."

"I literally don't even know how this place has over 4 stars. I WISH I could give it 0. First of all, management in the service department treat their employees like trash. Always yelling at them and threatening them when the guys are doing the best they can. Mechanics are constantly busy and doing the best they can with the time they have. Why would you rush and threaten an employee and have them possibly do a bad job on a car instead of doing a safe and time efficient job? I'd rather wait a little longer and know that my car is going to be okay! I hope they get new management in the service side because these poor guys don't deserve to be treated like trash. And the customer service team is always rushing people or dont greet us. You want people to come back, not feel uncomfortable and unsatisfied. EARNHARDT, DO BETTER."

"I’ve been taking my car here for 6 years and always incredible service. Steven usually takes care of me. Him and the technicians always do a thorough job."

"Service techs clearly not qualified. My first service under Toyota care I got an oil change and they only tightened the bolts holding my skid plate on half way. I was rattling down the road for days before I figured it out. The second oil change they have tightened the oil filter housing so tight its impossible to remove. Not a great experience waiting 3 hours for something as simple as an oil change and not have it done right. I'd have more confidence in wal mart changing my oil than I would this service department."

"Repeatedly disappointing experience. There are some pleasant people working there, but the general (and consistent) customer service experience tells me this dealership is absolutely clueless about how to take care of a customer. I know they respond to many of these reviews, but nothing has changed for me in the two years I have been bringing my cars here (despite providing feedback in the past). In fact, it has worsened. They do not value the customer's time, they do not communicate effectively with the customer or within their own workplace, they tend to approach the customer from a negative point of view rather than a positive one, they forget to do repair add ons after they recommend them to you and you agree, they expect you to sign documents without explaining or making visible the details for which you are signing, they forget about you and leave you waiting for extended periods of time after telling you someone will be right out to update you, and I have even had the car returned to me after an oil change with the floor mat and seat covered in mud - a condition that I did not leave them with. Most recently, I had a safety recall repair required. I experienced most of the above behaviors while also being told my 48-72 hour repair window would now be at least 7 weeks due to a parts delay. During this time, they would not release my car to me, citing it as "unsafe" despite the fact they disregarded my concerns a year earlier for the same noises/conditions (which had been identifed by the manufacturer as a known issue by then). After several days of confusing communications about this delay, they finally recognized they had been quoting me dates in November when they really meant October and the ETA was actually within 9 days, not 38 days as they were repeatedly writing and saying. My feeling throughout this was that they perceived me to be unreasonable in my expectations for communication and accommodation, but when they realized they had been miscommunicating to me all along, they suddenly adopted a notably different tone of sweetness and huge accommodation. Unfortunately, when I ultimately went in to pick up my car and return the rental, I again encountered long waits for someone to assist me with checking in my rental car, being forgotten about and having to ask again for help, inability to provide proper documentation, and attitudes conveying a complete lack of respect or concern for the customer. I have finally decided it is time to drive further and use another dealership. Earnhardt's slogan "the no bull dealer" would be more realistic if it were "the nothing but bull dealer"."