Kia Service,

1450 East Camelback Road, Phoenix, AZ 85014

"RIDICULOUSLY LONG WAITS, PUSHY SELLING OF SERVICES. 4 hour oil change (should be 1 HR with inspection), 3 hour software upgrade (should be 15m) Bathroom closed. Would not honor their coupons, "they always use synthetic oil and coupon doesn't include synthetic". But they will make me a deal (bait and switch) after I repeated argued. At various times they tried hard to up-sell ​services NOT included in schedule of services found in owners manual. Like: break fluid change and valve-top-end flush (these routine procedures are not recommended by KIA Owner's manual, just inspect) They set the oil change reminder time in car for SEVERE duty (every 6 months), rather than recommended NORMAL (every 12 months or 7500 miles). To make it worse I use my car lightly, only 2 times a week, very low miles between oil change (1500 miles), yet they are recommending SEVERE duty oil changes. UPDATE: Just had oil change at nearby SCOTTs, they did excellent inspection and changed oil in under two hours for $50. Scotts detected a leaky seal that Camelback Kia replaced for free (under warranty). Kia service did make me promise to pay $165 for complete auto inspection in the event that was not a warranty issue. (i just wanted inspection of leaky seal!! A shady practice if you ask me)"

"Unfortunately I wont be coming back. I had a coupon for Oil change and filter and multi port inspection for 29.95. When I came in they said it was 89 dollars. They're reason was because they don't offer that type of oil change here. Than why send me a coupon. I asked for the multi point inspection all the time when I come here and I asked every time what does that do. They said look over the entire car if there are any problems. But when I point out a specific noise than they charge me for diagnostic check. They found all these problems that apparently take time to happen. So all those times for nothing."

"Truly awful customer service. Unsure why it is impossible to get any updates on my car that has been there for over a week. Unresponsive management team when calling or showing up in person."

"Honestly..terrible service center. We brought our 2021 Seltos in for faulty fuel injectors. After not hearing back, we called MANY TIMES for updates on the vehicle. Told us our car would be ready Thursday or Friday morning after bringing it in the Friday beforehand for a mechanical issue we did not cause. No communication, unless we called. When they finally told us we could get the car, they said 5:30. They proceeded to have us sit and wait for close to an hour. Oh and it’s important to note we have to leave for a cross-country 26 hour road trip to spend the holidays with our families & made it very clear how important it was for us to get this handled. If the car was operable I would have taken it somewhere else, and that’s saying something."

"I don't like going to dealerships because they can be pushy and also lie to you, but my experience here was great. My mechanic told me to go to the dealership because I have a fairly new kia that technically not under warranty anymore because I wasn't the original owner, but they are good with their recalls and warranties. Basically I had lost the turbo but no computer code came up. I had read about other dealerships telling people "no code, nothing wrong..." but they did find the problem, a hose came undone. Plus there was a recall on the brake lines, so they fixed that too. Total bill today was $0."